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Use professional field-tested resume templates that follow the exact Resume rules employers look for.
Create ResumeA Lowe’s Sales Associate resume only gets seen by a recruiter if it passes the Applicant Tracking System (ATS) first. That means your resume must be structured correctly, contain the right retail and customer service keywords, and match the job description closely. If your resume is missing critical terms like “customer service,” “POS systems,” or “merchandising,” it may never reach a hiring manager—no matter how qualified you are.
This guide breaks down exactly how ATS works for Lowe’s roles, which keywords actually matter, and how to optimize your resume so it ranks higher and gets selected.
ATS software is not “reading” your resume like a human. It scans for:
Exact job titles
Keyword matches from the job description
Skills and tools relevant to the role
Standard formatting and readable structure
For Lowe’s roles, ATS is specifically looking for retail, customer service, and product knowledge signals.
Relevance to the job title (Sales Associate, Customer Service Associate)
Keyword frequency and placement
These are non-negotiable keywords. If they’re missing, your resume will struggle to pass ATS.
Customer service
Retail sales
Product knowledge
Merchandising
Inventory management
Stocking
POS systems
Customer satisfaction
These keywords help your resume rank higher—not just pass.
Lowe’s Sales Associate
Lowe’s Customer Service Associate
Retail Sales Associate
Sales Floor Associate
Home improvement sales
Hardware sales
Store associate
Front-end associate
Experience aligned with retail tasks
Tools and systems familiarity
Clean formatting (no parsing errors)
If your resume doesn’t align with these, it gets filtered out early.
Sales floor support
Returns and exchanges
These should appear naturally across your summary, skills, and experience sections.
ATS often scores resumes higher when they include variations of the job title and role-specific phrases. This improves matching accuracy.
Recruiters expect to see operational and customer-facing skills, not generic soft skills.
Customer needs assessment
Product recommendations
Upselling and cross-selling
POS transactions
Cash handling
Inventory lookup
Merchandising execution
Planogram compliance
Customer issue resolution
Order fulfillment
Weak Example:
“Good communication skills and team player”
Why it fails: Too generic, no ATS value.
Good Example:
“Assisted customers with product selection, upsold complementary items, and processed POS transactions”
Why it works: Matches real retail actions and ATS keywords.
Most candidates forget these—and that’s a mistake.
POS register systems
Zebra handheld scanners
Barcode scanners
Inventory lookup systems
Mobile inventory devices
Order management systems
Price scanners
Label printers
Two-way radios
Pallet jacks and flatbed carts
Candidates who list tools are perceived as “ready to work” with minimal training.
If you know the department you’re applying to, this is where you win.
Plant care
Soil, mulch, fertilizer
Outdoor living products
Seasonal merchandise
Power tools
Hand tools
Fasteners
Tool accessories
Paint mixing
Color matching
Stain and primer
Paint supplies
Tile, vinyl, laminate, carpet
Flooring samples
Measurement support
Installation coordination
Lumber
Drywall
Concrete
Building supplies
Contractor support
Most applicants don’t include department-level keywords. Doing this instantly increases ATS relevance.
Your experience section should use action-driven language.
Assisted
Sold
Recommended
Processed
Stocked
Merchandised
Resolved
Operated
Supported
Weak Example:
“Responsible for helping customers”
Good Example:
“Assisted 50+ customers daily, recommended products, and processed transactions using POS systems”
Formatting mistakes alone can cause ATS rejection.
Summary
Skills
Experience
Certifications (if applicable)
Use reverse chronological order
Use standard fonts (Arial, Calibri)
Keep to 1–2 pages
Use simple bullet points
Avoid tables, graphics, and icons
.docx preferred
ATS-friendly PDF acceptable
Copy keywords directly from the job description
Use exact job title in your resume headline
Place keywords in summary, skills, and experience
Include both general and department-specific terms
Use natural language—avoid keyword stuffing
Summary: High-level keywords
Skills: Core + expanded keywords
Experience: Action-based keywords + results
This is where most candidates fall short.
Number of customers assisted
Transactions processed
Sales goals met
Inventory handled
Customer satisfaction impact
Weak Example:
“Helped customers and stocked shelves”
Good Example:
“Assisted 60+ customers daily, increased sales through product recommendations, and maintained inventory accuracy across 500+ SKUs”
ATS recognizes variations as separate matches.
Retail sale / retail sales
Customer need / customer needs
Stocking / replenishment / recovery
Generic resumes rank lower.
Match wording to each job posting
Align your experience with the exact role
Adjust department-specific keywords
Missing core keywords like “customer service”
Using graphics or columns that break parsing
Writing vague duties instead of results
Not including tools or systems
Using unclear job titles
Using internal or creative job titles.
Example:
“Retail Ninja” → ATS does not recognize this
Fix:
Use “Retail Sales Associate”
Even after ATS, your resume is reviewed in seconds.
Hiring managers look for:
Immediate relevance to retail tasks
Proof of customer interaction
Ability to sell and support operations
Familiarity with tools and store environment
Clear retail language
Measurable impact
Department-specific expertise
Clean, scannable format
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