Choose from a wide range of NEWCV resume templates and customize your NEWCV design with a single click.
Use ATS-optimised Resume and resume templates that pass applicant tracking systems. Our Resume builder helps recruiters read, scan, and shortlist your Resume faster.
Use professional field-tested resume templates that follow the exact Resume rules employers look for.
Create Resume
Use professional field-tested resume templates that follow the exact Resume rules employers look for.
Create ResumeA call center representative resume in simple English should clearly show what you did, how you helped customers, and the results you achieved. Use short sentences, easy words, and direct actions like “answered,” “helped,” and “updated.” Hiring managers want to quickly see your skills, so keep it simple, clear, and easy to scan.
Hiring managers are not looking for fancy language. They want proof that you can:
Talk to customers clearly
Solve problems quickly
Stay calm under pressure
Use basic computer systems
Follow instructions and scripts
If your resume shows these clearly in plain English, you already stand out.
Use this basic structure. Keep it clean and short.
Write only what matters:
Full name
Phone number
Email address
City and state (US format)
Explain who you are and what you can do.
Good Example:
Customer service representative with 2 years of experience. Answered calls, helped customers solve problems, and updated account information. Friendly, calm, and quick to learn.
Use easy words. No long phrases.
John Smith
Dallas, TX
(555) 123-4567
johnsmith@email.com
Summary
Call center representative with strong customer service skills. Answered calls, solved problems, and helped customers understand their accounts. Friendly and reliable.
Skills
Answering calls
Customer support
Problem solving
Data entry
Listening
Answering calls
Customer support
Problem solving
Data entry
Listening skills
Clear communication
Time management
Handling complaints
Write your tasks using simple sentences and clear actions.
City, State | Month Year – Month Year
Answered customer phone calls every day
Helped customers with questions about orders, bills, and accounts
Used a computer system to update customer information
Stayed calm when customers were upset
Followed call scripts and company rules
Sent difficult problems to a supervisor when needed
Took notes after each call
Explained next steps to customers clearly
Kept customer information private and accurate
Keep it basic.
OR
Clear communication
Work Experience
Customer Service Representative
ABC Call Center, Dallas, TX
Jan 2022 – Present
Answered 80+ calls daily
Helped customers fix account problems
Updated customer records in the system
Explained billing issues in simple terms
Stayed calm during difficult calls
Followed company scripts and rules
Escalated complex issues to supervisors
Took clear notes after each call
Education
High School Diploma
Lincoln High School
Using simple words makes your resume stronger.
Weak Example:
Handled customer inquiries and facilitated resolutions
Good Example:
Helped customers solve problems
Weak Example:
Utilized CRM systems to maintain records
Good Example:
Used a computer system to update customer information
Use these often:
Answered
Helped
Solved
Updated
Called
Explained
Listened
Typed
Fixed
Checked
Follow this simple formula:
Action + What you did + Result
Answered customer calls and solved billing issues
Helped customers understand their accounts
Updated records so information stayed correct
Hiring managers scan fast. Complex language slows them down.
Wrong:
Demonstrated exceptional interpersonal communication skills
Right:
Talked clearly with customers and helped solve problems
Keep everything in bullet points. Easy to scan.
Weak Example:
Handled customer service
Strong Example:
Answered customer calls and helped solve account problems
Even simple results help.
Answered 70+ calls daily
Helped reduce repeat calls
Solved customer issues quickly
If you’re new, focus on transferable skills.
School projects
Volunteer work
Retail or part-time jobs
Communication experience
Helped customers in a store
Answered questions and gave product information
Handled cash and used a register
Stayed polite and helpful
Recruiter insight: Many entry-level call center hires are made based on attitude and communication, not experience.
Short sentences
Clear actions
Real tasks
Easy words
Bullet points
Numbers when possible
Long paragraphs
Complex vocabulary
Generic phrases
Repeating the same words
Unclear responsibilities
Most hiring managers spend 6–10 seconds scanning your resume first.
They look for:
Call handling experience
Customer service skills
Problem-solving ability
Clear communication
Easy-to-read format
If your resume is simple, you win.
Make sure your resume:
Uses simple English
Has short bullet points
Shows clear tasks
Uses easy action words
Avoids complex phrases
Is easy to scan in seconds
Upload Resume
Import from Linkedin
