Choose from a wide range of NEWCV resume templates and customize your NEWCV design with a single click.
Use ATS-optimised Resume and resume templates that pass applicant tracking systems. Our Resume builder helps recruiters read, scan, and shortlist your Resume faster.
Use professional field-tested resume templates that follow the exact Resume rules employers look for.
Create Resume
Use professional field-tested resume templates that follow the exact Resume rules employers look for.
Create ResumeIf you're applying for a call centre operator, customer service officer, or contact centre consultant role in Australia, your resume must clearly show customer handling ability, CRM accuracy, and adherence to procedures. Employers want proof that you can manage high-volume enquiries, follow scripts, meet KPIs, and handle complaints professionally.
A strong resume should demonstrate:
Experience with inbound and outbound calls
Clear communication and active listening
Accurate data entry in CRM systems
Understanding of privacy and workplace procedures
Ability to meet call quality and productivity targets
If you show these clearly, you dramatically increase your chances of getting shortlisted.
Australian resumes for call centre jobs follow a specific structure. Keep it clean, ATS-friendly, and focused on performance.
Professional Summary
Key Skills
Work Experience
Education
Certifications
Systems & Tools
2–3 pages maximum
Your summary should quickly position you as a strong candidate.
Customer Service Officer with 3+ years of experience in high-volume contact centres. Skilled in handling inbound enquiries, resolving complaints, and maintaining accurate CRM records. Consistently met KPIs for call quality, response time, and customer satisfaction. Strong communicator with a focus on professionalism and efficiency.
Use Australian spelling: centre, enquiries, organisation
No photo unless requested
Use clear bullet points for duties and achievements
Focus on measurable impact where possible
Use these as a reference when writing your own experience section.
Answered customer phone calls, emails, and online enquiries in a high-volume service environment
Updated customer records accurately in CRM systems while following privacy procedures
Resolved billing, booking, and account issues professionally
Met quality, productivity, and customer satisfaction targets
Managed inbound and outbound calls for customer support and appointment bookings
Followed scripts, escalation procedures, and quality standards
De-escalated complaints using calm communication and structured responses
Maintained accurate case notes and supported team KPIs
Supported customers via phone, email, live chat, and ticketing systems
Processed payments, refunds, and account updates
Used knowledge bases to provide accurate information
Maintained performance across response time and resolution metrics
If you’re entry-level, employers care more about attitude, reliability, and transferable skills.
Retail or hospitality experience
Admin or receptionist tasks
Volunteer or student roles
Communication and customer interaction
Computer literacy
Assisted customers in retail environment, handling enquiries and resolving issues
Managed phone calls and appointment bookings
Demonstrated reliability and strong attention to detail
Comfortable using computers and learning new systems
Your skills section must reflect real contact centre requirements.
Inbound call handling
Outbound calling
CRM systems
Data entry accuracy
Complaint handling
Email and chat support
Account updates
Payment processing
Knowledge base usage
Privacy awareness
KPI tracking
Reliability
Communication
Empathy
Active listening
Time management
Resilience
Attention to detail
This section must align with real job expectations.
Answer customer calls, emails, and online enquiries
Provide information about products, services, and accounts
Handle complaints and escalate complex issues
Update CRM records and maintain accurate notes
Follow privacy and company procedures
Process payments, refunds, and bookings
Meet call quality and productivity KPIs
Support inbound, outbound, or remote operations
Most candidates fail here by being too generic.
Be specific about what you handled
Mention systems (CRM, telephony)
Show results (KPIs, satisfaction, efficiency)
Handled customer calls and helped resolve issues
Handled 80+ inbound customer calls daily, resolving billing and service issues while maintaining 95% customer satisfaction and meeting call quality KPIs
Use this simple structure:
Short paragraph highlighting experience, skills, and performance
Job Title
Company Name
Dates
Qualification
Institution
Relevant certifications (if any)
CRM platforms
Microsoft Office
Telephony tools
These are valuable in the Australian market:
Certificate III in Customer Engagement
Certificate IV in Customer Engagement
Customer Service Training
Complaint Handling Training
Privacy Awareness Training
CRM or Microsoft Office training
WHS training (especially for remote roles)
If applying for remote roles, include:
Experience working independently
Home office setup (if relevant)
Strong time management
Digital communication skills
Managed remote customer support using CRM and communication tools
Maintained productivity and KPI targets in a home-based environment
These mistakes reduce your chances immediately:
Using generic job descriptions
Not mentioning CRM or systems
Ignoring KPIs or results
Poor formatting or long paragraphs
No focus on customer handling
From a hiring perspective, resumes stand out when they show:
Ability to handle difficult customers
Consistency in meeting KPIs
Accuracy in data entry
Reliability and attendance
Clear communication skills
Recruiters scan resumes quickly. If these aren’t obvious in seconds, you’ll likely be skipped.
Upload Resume
Import from Linkedin
