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Create ResumeTo write a strong Instacart Shopper resume, focus on reliability, order accuracy, customer service, safe driving, app proficiency, and measurable delivery performance. Hiring managers want proof that you can shop efficiently, communicate clearly, handle substitutions, follow delivery instructions, and complete orders on time without close supervision. Your resume should show your experience level, delivery platforms, store knowledge, customer rating, weekly batch volume, and ability to work independently. If you have gaps in employment, are returning to the workforce, are over 40, or lack formal references, position your resume around recent readiness, transferable experience, certifications, punctuality, and availability instead of overexplaining your background.
Recruiters and hiring managers do not evaluate an Instacart Shopper resume the same way they evaluate a corporate resume. They are looking for low risk. That means they want evidence that you will show up, follow instructions, protect the customer experience, and complete work accurately.
For grocery delivery, the strongest resumes prove four things: you can shop correctly, communicate well, deliver safely, and handle pressure during busy hours. A resume that only says “delivered groceries” sounds basic. A resume that shows order volume, customer ratings, substitution accuracy, store familiarity, and on time delivery performance sounds hireable.
The best Instacart Shopper resumes usually include:
A clear professional summary focused on grocery delivery and customer service
Skills related to shopping, substitutions, mobile app use, GPS navigation, checkout, and delivery
Work experience with measurable results
Keywords such as Instacart Shopper, grocery shopper, personal shopper, grocery delivery, order fulfillment, same day delivery, and customer service
Certifications or training if available
Your professional summary should quickly explain who you are, what kind of delivery or customer service experience you have, and why you are dependable. This section matters because many hiring managers skim the top third of the resume before deciding whether to keep reading.
A strong summary should include:
Experience level
Delivery platforms or grocery environments
Store types or retail partners
Customer service strengths
Reliability, safe driving, accuracy, and time management
Availability or workload capacity when useful
Weak Example
Instacart Shopper with experience delivering groceries. Good with customers and looking for a job.
This is too generic. It does not show performance, tools, workload, or specific strengths.
A clean ATS friendly format with no graphics, photos, tables, or complicated design
Good Example
Reliable Instacart Shopper with experience completing grocery, retail, and same day delivery orders across high volume store locations. Skilled in product selection, substitutions, mobile app workflows, GPS navigation, checkout accuracy, customer communication, and on time delivery. Known for strong organization, safe driving, accurate order fulfillment, and consistent service during peak shopping hours.
This version works because it reflects how the job is actually performed. It includes keywords, shows reliability, and gives the recruiter a clear picture of the candidate’s value.
The skills section should not be a random list. It should match the responsibilities in grocery delivery job postings and show that you understand the work beyond simply driving.
Strong Instacart Shopper skills include:
Grocery shopping and product selection
Order fulfillment
Fresh produce selection
Substitution management
Customer communication
Same day delivery
Mobile app navigation
Barcode scanning
Digital checkout workflows
GPS route planning
Safe driving
Delivery instruction compliance
Time management
Problem solving
Customer service
Store layout familiarity
Alcohol delivery compliance when applicable
Cashless payment systems
Heavy item handling
Independent work
Schedule flexibility
From a recruiter’s perspective, the best skills are specific to the job. “Hard worker” is less useful than “on time grocery delivery.” “People skills” is less useful than “customer communication for substitutions and delivery updates.”
Metrics make an Instacart Shopper resume more credible. They help a hiring manager understand your workload, consistency, and performance level.
Useful resume metrics include:
Orders completed
Weekly batches
Customer rating
On time delivery rate
Order accuracy rate
Average delivery zone coverage
Number of stores served
Peak hour order volume
Miles driven safely
Repeat customer feedback
Reduction in delivery delays
Number of platforms used
You do not need perfect numbers. Use honest, reasonable metrics based on your actual experience.
Good Example
Completed 25 to 35 grocery delivery batches per week while maintaining a 4.9 customer rating and consistent on time delivery across multiple store locations.
Good Example
Shopped and delivered same day grocery orders across a 20 mile service area, managing substitutions, checkout, and customer updates through the Instacart app.
These bullets are stronger because they show workload, performance, and real job responsibilities.
Your work experience should describe the full scope of the role. Many candidates make the mistake of writing only “picked up and delivered groceries.” That undersells the job.
Instacart shopping includes product judgment, customer communication, route management, issue resolution, checkout accuracy, and independent decision making. Your resume should make that visible.
Use action verbs such as:
Shopped
Selected
Fulfilled
Delivered
Communicated
Scanned
Verified
Navigated
Resolved
Coordinated
Improved
Maintained
Completed
Managed
Strong Instacart Shopper bullet points include:
Shopped and delivered grocery, household, and retail orders using the Instacart Shopper app while following customer preferences and delivery instructions.
Selected produce, refrigerated items, pantry goods, and household products with attention to freshness, quality, packaging, and substitution accuracy.
Communicated with customers in real time regarding unavailable items, replacement options, delivery updates, and special instructions.
Completed checkout, barcode scanning, receipt verification, and contactless delivery steps accurately through mobile app workflows.
Maintained strong on time delivery performance by planning efficient routes, managing peak hour batches, and adapting to store delays.
Served customers across multiple grocery stores and delivery zones while maintaining professionalism, safe driving habits, and order accuracy.
Grocery delivery experience should be described as customer facing logistics work, not casual gig work. This matters because many candidates use Instacart to apply for retail, warehouse, delivery driver, courier, customer service, personal shopper, or fulfillment roles.
Instead of writing that you “did Instacart,” describe the business function you performed. You handled same day order fulfillment, customer communication, inventory substitution, last mile delivery, and service recovery when issues occurred.
Weak Example
Worked for Instacart and delivered food to customers.
Good Example
Managed same day grocery order fulfillment for Instacart customers, including item selection, substitution communication, checkout accuracy, GPS based delivery, and customer issue resolution.
The good version positions the experience professionally. It connects Instacart work to retail operations, customer service, delivery logistics, and order fulfillment.
Certifications are especially helpful if you are new to Instacart, returning to work, have an employment gap, or want to look current and prepared.
Relevant certifications and training may include:
Food Handler Certification
Alcohol delivery training
Defensive driving course
Customer service training
Retail safety training
CPR or first aid certification if relevant
Mobile app or digital tools training
Workplace communication training
Safe lifting or material handling training
Do not add unrelated certifications just to fill space. A recruiter will care more about food safety, customer service, safe driving, and delivery readiness than unrelated coursework.
A strong certification section might look like this:
Certifications
Food Handler Certification
Defensive Driving Training
Customer Service Fundamentals
Alcohol Delivery Compliance Training
If you are building your resume from scratch, keep the format simple and practical. Do not use a photo, logo, graphic resume template, columns, icons, or decorative charts. Many applicant tracking systems read simple resumes more accurately.
Use this structure:
Contact information
Professional summary
Core skills
Work experience
Certifications
Education
Additional experience if relevant
Your resume should be one page if you have limited experience or mostly gig work. Two pages can work if you have a long job history, but only if the information supports the job you want.
The biggest mistake is treating Instacart like a side note. If it is your most relevant experience, give it a full work experience section with strong bullets and measurable results.
Jordan Miller
Instacart Shopper
Dallas, TX
jordan.miller@email.com
555 555 5555
Professional Summary
Reliable Instacart Shopper with experience completing grocery, household, and same day delivery orders across high volume retail locations. Skilled in product selection, substitution communication, mobile app workflows, GPS navigation, checkout accuracy, safe driving, and customer service. Known for strong time management, accurate order fulfillment, and consistent availability during peak shopping periods.
Core Skills
Grocery shopping and order fulfillment
Product selection and substitution management
Customer communication
Instacart Shopper app
Barcode scanning and checkout workflows
GPS navigation and route planning
Same day delivery
Safe driving
Contactless delivery
Time management
Store layout familiarity
Customer service
Work Experience
Instacart Shopper, Instacart, Dallas, TX
March 2022 to Present
Complete grocery, retail, and household delivery batches using the Instacart Shopper app while following customer preferences, store procedures, and delivery instructions.
Select fresh produce, refrigerated items, pantry products, and household goods with strong attention to quality, accuracy, and item condition.
Communicate with customers regarding substitutions, unavailable items, delivery timing, and special instructions to support a positive service experience.
Manage checkout, receipt verification, barcode scanning, order staging, and contactless delivery steps through mobile app workflows.
Maintain efficient delivery routes across multiple store locations and residential delivery zones while prioritizing safe driving and on time completion.
Complete 25 or more batches per week during high demand periods while maintaining strong customer feedback and order accuracy.
Customer Service Associate, Market Street Grocery, Dallas, TX
June 2020 to February 2022
Assisted customers with product questions, store navigation, returns, and checkout support in a fast paced grocery environment.
Restocked shelves, verified product placement, and helped maintain organized store displays for customer convenience.
Supported front end operations during peak shopping hours by helping customers resolve pricing, payment, and product availability issues.
Certifications
Food Handler Certification
Defensive Driving Training
Customer Service Training
Education
High School Diploma, Dallas Central High School, Dallas, TX
Improving an Instacart Shopper resume usually comes down to replacing vague duties with proof of reliability and performance. Hiring managers do not need a long explanation of what Instacart is. They need to know whether you did the work well.
Upgrade your resume by checking each bullet for three things:
Does it show what you did?
Does it show how well you did it?
Does it connect to the job you want next?
For example, “delivered groceries” is weak because it only states the task. “Completed same day grocery delivery orders while managing substitutions, checkout, customer updates, and GPS route planning” is stronger because it shows the full scope.
The most important improvement is adding outcomes. Even simple outcomes help, such as strong customer ratings, repeat customers, high weekly batch volume, accurate orders, fewer delays, and dependable availability.
Employment gaps do not automatically hurt an Instacart Shopper resume. What hurts is leaving the recruiter confused. If there is a long gap, address it briefly and positively, then move quickly back to work readiness.
Good reasons can include caregiving, family responsibilities, training, personal development, health recovery, relocation, or returning to the workforce. You do not need to share private details.
The key is to show that you are ready now. For Instacart and grocery delivery roles, readiness means availability, smartphone proficiency, reliable transportation, safe driving, physical ability, communication, and schedule consistency.
Helpful gap friendly resume language includes:
Managed household grocery shopping, errands, budgeting, and product selection responsibilities during career break.
Completed customer service and food safety training while returning to the workforce with strong availability for grocery delivery work.
Demonstrated reliability and organization through independent shopping, scheduling, errands, and delivery related responsibilities.
Maintained active driving, mobile app use, household purchasing, and customer service skills while preparing to reenter the workforce.
If you were a stay at home parent, caregiver, or returning worker, do not apologize for it. Position the experience around organization, responsibility, scheduling, communication, and practical problem solving.
If you are over 40, your resume should focus on current ability, reliability, technology comfort, and customer service judgment. Do not list every job from decades ago unless it supports the role.
Recruiters evaluating grocery delivery candidates care about whether you can use the app, handle customer communication, shop accurately, drive safely, and meet delivery expectations. Age is not the selling point. Reliability is.
Strong positioning includes:
Recent delivery or customer service experience
Smartphone and app proficiency
Strong availability
Safe driving record if appropriate
Physical ability to shop, lift, carry, and deliver orders
Calm communication with customers
Consistency during busy shifts
Avoid outdated resume signals such as listing graduation years from decades ago, using an old resume format, or focusing only on long past job titles. Keep the resume modern, concise, and focused on current value.
You do not need to list references directly on an Instacart Shopper resume. In the US job market, it is standard to provide references later if requested. The phrase “references available upon request” is usually unnecessary.
If you have no formal references, strengthen the resume with evidence of dependability instead. Use metrics, certifications, customer service experience, ratings, platform experience, and availability.
You can also use references from:
Former supervisors
Retail managers
Volunteer coordinators
Community leaders
Teachers or training instructors
Long term clients
Professional contacts
People who can confirm reliability and communication
Do not use family members as professional references unless an application specifically allows personal references. A resume should make the employer confident before references are even discussed.
Keywords help your resume match job postings and applicant tracking systems. They also help recruiters quickly connect your experience to the role.
Use keywords naturally in your summary, skills, and experience sections. Do not stuff the same phrase repeatedly.
Strong keywords include:
Instacart Shopper
Grocery shopper
Personal shopper
Grocery delivery
Same day delivery
Order fulfillment
Customer service
Product selection
Substitutions
Delivery driver
Retail partner
Mobile app
GPS navigation
Checkout
Contactless delivery
On time delivery
Safe driving
Customer rating
Store operations
Last mile delivery
For best results, tailor the resume to each job posting. If the posting says “personal shopper,” use that phrase. If it says “delivery driver,” include delivery driver experience. If it emphasizes “customer service,” make customer communication more visible.
The most common mistake is writing the resume like gig work does not count. Instacart experience can be valuable when framed correctly. It shows independent work, logistics, customer service, route planning, retail knowledge, and time management.
Avoid these mistakes:
Using vague bullets such as “delivered groceries”
Leaving out customer communication
Failing to mention app based order fulfillment
Not including metrics
Using a graphic resume template
Listing unrelated personal details
Overexplaining employment gaps
Making the resume too casual
Forgetting safe driving and reliability
Using one generic resume for every application
Ignoring grocery, retail, and delivery keywords
A strong resume makes the hiring manager think, “This person understands the work and can be trusted to do it consistently.”
Before submitting your resume, review it like a recruiter would. The resume should answer the employer’s biggest concerns quickly: Can you do the work, show up consistently, use the app, communicate with customers, and deliver accurately?
Use this checklist:
The summary clearly says Instacart Shopper, grocery shopper, or grocery delivery experience
Skills include shopping, substitutions, app use, GPS navigation, checkout, delivery, and customer service
Work experience includes specific duties and measurable results
Metrics show customer rating, weekly batches, delivery volume, or on time performance when available
Certifications support food safety, driving, customer service, or work readiness
Employment gaps are handled briefly and positively if needed
The format is simple, ATS friendly, and easy to scan
The resume is tailored to the exact job title in the posting
Every bullet supports reliability, accuracy, safety, or customer experience
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