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Create ResumeIf you’re applying for a sales associate or customer service role at :contentReference[oaicite:0], your resume must clearly show that you can operate retail systems, assist customers with equipment, and safely handle store tools. Hiring managers don’t just look for “customer service”—they want proof that you can use POS systems, inventory scanners, order pickup tools, and department-specific equipment like paint mixers or forklifts (if applicable). The fastest way to stand out is to list these tools strategically, grouped by function, and aligned with how Lowe’s stores actually operate.
This guide shows exactly which tools to include, how to structure them, and what separates strong candidates from those who get overlooked.
Most candidates make the same mistake: they either list generic tools or dump a random list without context. That doesn’t work.
From a recruiter’s perspective, we’re evaluating three things:
Can you operate core retail systems without training delays
Can you safely handle equipment in a high-traffic environment
Can you support customer transactions, inventory, and product assistance efficiently
Your tools section should answer all three—clearly and quickly.
These are non-negotiable. If you’ve worked in retail—even outside Lowe’s—you should include equivalent tools.
These show you can handle checkout, returns, and customer interactions smoothly.
POS registers and payment terminals
Credit/debit processing systems
Returns and exchange systems
Customer account lookup tools
Why it matters:
Hiring managers assume that candidates who understand POS systems require less onboarding and make fewer transactional errors.
Retail at Lowe’s is heavily inventory-driven.
This is where many candidates miss opportunities to stand out.
Even if you weren’t formally “certified,” familiarity with equipment is valuable.
Flatbed carts and shopping carts
Dollies and hand trucks
Pallet jacks (manual or powered)
Ladders and stockroom access tools
What hiring managers want:
Confidence that you can assist customers with large or heavy products safely.
Even basic awareness gives you an advantage.
Forklift awareness
Barcode scanners
Zebra handheld devices
Mobile inventory apps
Price scanners and label printers
What works:
Mention speed, accuracy, or inventory support.
Weak Example:
“Used scanners”
Good Example:
“Used Zebra handheld scanners to track inventory, verify pricing, and support real-time stock updates”
This is critical for modern Lowe’s roles, especially with online order growth.
Online order pickup systems (BOPIS)
Order lookup and fulfillment tools
Customer service desk systems
Returns processing platforms
Recruiter insight:
Candidates with order fulfillment experience are prioritized because they reduce friction in omnichannel retail operations.
Retail is team-based and fast-paced.
Two-way radios
Department communication systems
Internal messaging tools
Why this matters:
Shows you can coordinate with team members quickly, especially during peak hours.
Reach truck awareness
Order picker familiarity
Powered equipment safety protocols
Important:
Do not claim certification unless you actually have it.
Good Example:
“Familiar with forklift safety protocols and assisted certified operators with loading and staging”
This is where you differentiate yourself based on department experience.
Paint mixing machines
Color matching systems
Tinting tools
Why this stands out:
Paint departments require technical interaction and product accuracy—valuable skills.
Key cutting machines
Basic hardware tools
Tip:
Even limited exposure here shows versatility.
Plant watering systems
Garden carts
Seasonal display equipment
What it signals:
Ability to work outdoors and manage seasonal inventory.
Tape measures
Flooring samples
Product calculators
Project estimate tools
Recruiter insight:
This shows you can assist customers with real home improvement decisions—not just transactions.
Most candidates overlook software—but this is a major differentiator.
Inventory management systems
Task management platforms
Scheduling systems
Work-order tools
Special order systems
Installed sales support tools
Pro customer account tools
Appliance systems
Flooring tools
Millwork and building materials platforms
What works best:
Mention how you used the system—not just the name.
If you have these, you immediately move into a higher tier.
Forklift certification
Reach truck certification
Order picker certification
Powered equipment operation
Important recruiter note:
These are highly valuable in departments like lumber, appliances, and receiving.
Lowe’s prioritizes safety heavily.
Gloves
Safety glasses
High-visibility vests
Back supports
Protective footwear
Why include this:
Shows compliance awareness and reduces perceived risk as a hire.
Do not list tools randomly. Group them strategically.
Technical & Retail Systems:
POS systems, barcode scanners, Zebra devices, inventory apps
Order pickup systems, returns processing, customer lookup tools
Equipment & Store Tools:
Pallet jacks, carts, ladders, hand trucks
Paint mixers, key cutting machines (if applicable)
Software & Operations Tools:
Safety & Compliance:
Lists generic skills like “cash register”
No context or outcomes
No equipment or software mentioned
No department-specific tools
Groups tools by category
Mentions specific systems (Zebra, POS, etc.)
Includes equipment handling
Shows awareness of safety and store operations
Adds department-specific tools when applicable
Hiring managers don’t care about the tool alone—they care how you used it.
This is a fast rejection trigger if discovered during background checks.
Retail at Lowe’s is physical. If your resume looks like office-only work, you’ll lose credibility.
If you don’t mention order pickup or inventory systems, you look outdated.
Use these patterns to upgrade your resume:
“Processed 80+ daily transactions using POS systems, ensuring accuracy and customer satisfaction”
“Used Zebra handheld devices to track inventory and assist customers with product availability”
“Supported online order fulfillment using store pickup systems, reducing customer wait times”
“Operated pallet jacks and assisted with loading large merchandise safely”
“Mixed custom paint orders using color matching and tinting systems”
From a hiring perspective, tools are not just technical—they signal:
Speed to productivity
Reduced training cost
Safety reliability
Ability to handle real customer scenarios
Candidates who clearly show tool usage tied to outcomes consistently outperform those who rely on generic “customer service” language.
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