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Use professional field-tested resume templates that follow the exact CV rules employers look for.
Create CVIf you’re applying for a retail associate, retail assistant, or shop assistant role in Australia, your resume must clearly show one thing: you can deliver great customer experiences while supporting store performance.
Australian employers expect:
A 2–3 page resume with clear structure
Detailed work history with measurable outcomes
Strong focus on customer service, sales, and store operations
Evidence of reliability, teamwork, and fast-paced performance
Familiarity with POS systems, stock handling, and merchandising
Alignment with WHS (Work Health & Safety) practices
This guide shows you exactly how to build a resume that meets those expectations and stands out.
Your resume should follow a clean, logical format. Australian hiring managers scan quickly, so clarity matters.
Personal Details
Professional Summary
Key Skills
Work Experience
Education
Certifications (if applicable)
References (optional)
Keep it 2–3 pages max and avoid unnecessary graphics or complex layouts.
Good Example:
Customer-focused Retail Assistant with 2+ years’ experience in fast-paced retail environments. Proven ability to exceed sales targets, deliver excellent customer service, and maintain high store presentation standards. Skilled in POS systems, stock control, and merchandising with strong teamwork and communication abilities.
Why this works:
Mentions experience level
Highlights sales + service impact
Uses retail-specific keywords
Focus on skills that directly impact store performance and customer satisfaction.
Customer service excellence
Sales and upselling techniques
POS system operation
Cash handling and reconciliation
Stock control and inventory management
Visual merchandising
Product knowledge
Complaint resolution
Communication
Team collaboration
Reliability and punctuality
Time management
Adaptability in fast-paced environments
Attention to detail
WHS awareness
Avoid listing generic skills without context. Match them to your experience.
This is the most important part of your resume.
Each role should include:
Job title
Company name
Location
Dates
Bullet points showing impact
Good Example:
Retail Assistant | Coles Supermarket | Sydney
Jan 2023 – Present
Delivered high-quality customer service, assisting 100+ customers daily
Achieved and exceeded weekly sales targets by 12% through upselling
Operated POS system with accurate cash handling and end-of-day balancing
Maintained store presentation and merchandising standards
Assisted with stock replenishment and inventory checks
Followed WHS procedures to ensure a safe retail environment
Why this works:
Shows real responsibilities
Includes numbers and results
Covers sales + operations + compliance
Use duties that reflect real retail expectations.
Assisting customers with product selection
Processing transactions using POS systems
Managing stock levels and restocking shelves
Maintaining store cleanliness and presentation
Handling customer inquiries and complaints
Supporting visual merchandising
Meeting sales targets
Following WHS procedures
Tailor these to match the job description.
If you’re entry-level, focus on transferable skills and potential.
School projects
Volunteer work
Part-time or casual roles
Customer-facing situations
Good Example:
Motivated and reliable individual seeking a Retail Assistant role. Strong communication skills with a customer-first mindset, demonstrated through volunteer experience and team-based school projects. Quick learner with a strong work ethic and ability to thrive in fast-paced environments.
Good Example:
Volunteer | Local Community Store | Melbourne
Jun 2023 – Dec 2023
Assisted customers with inquiries and product selection
Helped organise stock and maintain store presentation
Supported team members during busy periods
Developed communication and teamwork skills
Focus on behaviour + attitude + exposure to retail tasks.
Use this structure to build your resume quickly.
Full Name
Phone | Email | Location
Professional Summary
Short paragraph highlighting experience, skills, and value
Key Skills
Skill 1
Skill 2
Skill 3
Skill 4
Work Experience
Job Title | Company | Location | Dates
Achievement or responsibility
Achievement or responsibility
Achievement or responsibility
Education
Qualification | Institution | Year
Certifications (Optional)
References
Available upon request
Employers want candidates who can handle systems quickly.
POS systems (Square, Lightspeed, NCR)
Inventory management tools
EFTPOS and payment systems
Stock scanning devices
Retail CRM tools
Even basic familiarity gives you an advantage.
Retail hiring managers care about results.
“Increased sales by 10% through upselling”
“Exceeded monthly targets consistently”
“Handled high transaction volumes during peak hours”
If you don’t have exact numbers, estimate responsibly.
Australian employers value safety compliance.
Followed safety procedures during stock handling
Maintained hazard-free store environment
Adhered to workplace safety standards
This shows professionalism and awareness.
Avoid these if you want interviews.
Listing duties without results
Writing generic summaries
Not tailoring to retail roles
Ignoring sales performance
Using a 1-page resume (too short for Australia)
Overloading with irrelevant experience
Top candidates consistently show:
Customer-first mindset
Sales contribution
Operational reliability
Ability to work under pressure
Clear, structured experience
It’s not about fancy design. It’s about proving you can perform in-store.
Make sure your resume:
Is 2–3 pages long
Has clear headings and structure
Shows measurable results
Includes retail-specific skills
Mentions POS, stock, or sales experience
Aligns with the job description
If all boxes are ticked, you’re ready to apply.
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