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Create ResumeA strong supporting statement should prove, clearly and directly, that you meet the essential criteria for the role. In the UK job market, especially for NHS, public sector, charity, education, council, university, and civil service applications, your supporting statement is often where the real shortlisting decision happens. The best template is not a long personal essay. It is a structured response to the job advert, person specification, and employer priorities. I want to see evidence, relevance, judgement, and enough detail to trust that you understand the role. What I do not want is three pages of “I am passionate, hardworking and enthusiastic” with no proof. Lovely words. Completely unhelpful when I am screening against criteria.
A supporting statement is the part of a job application where you explain how your skills, experience, knowledge, and achievements match the role you are applying for. It is usually submitted alongside an application form, and sometimes alongside a CV, depending on the employer.
In UK recruitment, supporting statements are especially common in:
NHS applications
Local council jobs
Civil service applications
University and education roles
Charity and third sector jobs
Public sector vacancies
Housing association roles
Use this supporting statement template when applying for a UK role that asks you to demonstrate how you meet the person specification.
Supporting statement template
I am applying for the role of [job title] because my experience in [relevant field, sector, or function] closely matches the requirements of this position. I have developed strong experience in [key skill one], [key skill two], and [key skill three], and I understand the importance of [main responsibility or purpose of the role] within [organisation type or sector].
In my current or most recent role as [job title] at [organisation], I was responsible for [brief summary of relevant responsibilities]. This included [specific responsibility linked to the job advert], [another relevant responsibility], and [another relevant responsibility]. Through this work, I gained practical experience in [essential criterion], particularly when [brief example of a situation where you used this skill].
One of my strongest matches for this role is my experience in [essential criterion from the person specification]. For example, [describe a specific example using situation, action, and result]. This shows that I can [connect the example back to the employer’s requirement], which would be important in this role because [explain why it matters for this job].
I also bring strong [second key skill or requirement]. In [role or setting], I regularly [describe task or responsibility]. This required [relevant behaviours, systems, communication, accuracy, judgement, stakeholder management, or problem solving]. As a result, [positive outcome, improvement, achievement, or impact].
Alongside my technical or role specific experience, I have developed strong [soft skill relevant to the role]. I have worked with [stakeholders, service users, customers, patients, colleagues, senior leaders, external partners], and I understand the importance of . For example, .
Social care jobs
Administrative and operational roles
Internal promotion applications
The supporting statement is not the same as a cover letter. A cover letter usually introduces your interest and suitability in a more narrative style. A supporting statement is normally more evidence based. It should show how you meet the job criteria, often by responding to the person specification.
This is where many candidates go wrong. They treat the supporting statement like a motivational speech. Hiring teams are not shortlisting motivation. They are shortlisting evidence.
When I screen a supporting statement, I am usually asking:
Does this person understand the role?
Have they addressed the essential criteria?
Is there evidence behind the claims?
Can I see relevant experience quickly?
Are they making my decision easier or harder?
Would the hiring manager trust this person to do the job?
That last question matters more than candidates realise. A good supporting statement reduces doubt. A weak one creates more questions than answers.
I am particularly interested in this role because [specific reason linked to the organisation, service, team, values, or type of work]. I am confident that my background in [relevant experience], combined with my ability to [key strength], would allow me to contribute effectively to [team, department, service, or organisation goal].
This template works because it follows how applications are actually assessed. It does not rely on personality claims. It does not assume the recruiter will “read between the lines”. It gives the reader what they need to shortlist you.
Most supporting statement advice tells candidates to “sell themselves”. That sounds useful, but it is vague. In real recruitment, selling yourself means showing the employer a clear match between their requirements and your evidence.
A hiring manager is not reading your supporting statement in a calm candlelit room with a cup of tea and unlimited patience. They are usually reading it between meetings, after already reviewing several applications, while trying to work out who is worth interviewing. Your job is to make that decision easier.
A strong supporting statement usually does three things well:
It mirrors the key requirements of the job advert without copying them lazily
It provides specific examples instead of broad claims
It connects your experience to the role you want next
That final point is where strong candidates often lose marks. They describe what they have done, but they do not explain why it matters for this vacancy. Relevance is not always obvious to the reader. You need to build the bridge.
Before you write anything, read the job advert and person specification properly. Not politely. Properly. The person specification is usually the marking sheet hiding in plain sight.
Start with the essential criteria, not the desirable criteria. Essential criteria are the requirements you are expected to meet to be shortlisted. Desirable criteria can strengthen your application, but they rarely save you if the essentials are missing.
Look for phrases such as:
Experience of working with vulnerable adults
Ability to manage competing priorities
Excellent written and verbal communication skills
Knowledge of safeguarding procedures
Experience using Microsoft Office or internal systems
Ability to work independently and as part of a team
Understanding of confidentiality and data protection
Experience in customer service, administration, casework, project support, or stakeholder management
Do not just highlight these phrases and then write “I have excellent communication skills”. That is not evidence. That is a claim.
A better approach is to turn each essential criterion into a question.
For example:
“Do you have experience managing competing priorities?” becomes “When have I managed competing priorities, what did I do, and what was the result?”
“Do you have strong communication skills?” becomes “Who have I communicated with, in what context, and what made the communication effective?”
“Do you understand confidentiality?” becomes “When have I handled sensitive information responsibly?”
This forces you to move from vague statements to proof.
Once you have identified the criteria, create a simple evidence map before writing.
Use this structure:
Requirement from the job advert
My matching experience
Specific example
Result or outcome
Why it matters for this role
This is the part candidates often skip because it feels like extra work. It is not extra work. It is the work.
When I see a supporting statement that clearly maps to the person specification, I immediately know the candidate has understood the brief. When I see a general statement that could be sent to ten different employers, I know the candidate has either rushed it or does not understand how shortlisting works.
Your opening paragraph should quickly explain why you are suitable for the role. Do not begin with your life story. Do not start with “From a young age...” unless the role is literally recruiting toddlers with career plans.
A strong opening should answer:
What role are you applying for?
What relevant background do you bring?
What are your strongest matches for the job?
Why does your experience make sense for this employer?
Weak Example
I am a hardworking, motivated and passionate individual who is looking for a new challenge. I believe I would be a great fit for your organisation because I am reliable, friendly and enthusiastic.
Good Example
I am applying for the Business Support Officer role because my experience in administration, diary coordination, customer communication, and document management closely matches the requirements of the position. In my current role, I support a busy operations team where accuracy, prioritisation, confidentiality, and responsive communication are essential to keeping services running smoothly.
Why the good example works: it gives the recruiter something to assess. The weak version may be true, but it is impossible to score properly because there is no evidence.
Many candidates list tasks. Strong candidates explain judgement.
There is a difference between:
“I answered customer queries.”
And:
“I handled customer queries by identifying the issue, checking the relevant policy, explaining the next steps clearly, and escalating complex cases when they required specialist input.”
The second version shows process, judgement, communication, and responsibility. That is what employers are looking for.
In many UK application processes, especially in public sector and NHS recruitment, shortlisting is criteria based. The recruiter or hiring panel needs to find evidence that you meet each requirement. If your examples are too thin, they may not be able to award you credit, even if you probably could do the job.
That is frustrating, but it is also reality. A good supporting statement does not make the reader guess.
A strong supporting statement should include only information that helps prove your suitability for the role. It should not become a full autobiography, a duplicated CV, or a generic personal statement.
Include:
A clear opening that links your background to the role
Evidence against the essential criteria
Specific examples from work, volunteering, education, or transferable experience
Relevant achievements or outcomes
Understanding of the organisation, service, or role context
Soft skills supported by real examples
Motivation that is specific, not decorative
A concise closing that reinforces your fit
The best supporting statements usually balance three types of evidence.
This is evidence that shows you can do the core tasks of the job.
For example, if the role involves administration, you might discuss scheduling, records management, data entry, inbox management, minute taking, document preparation, or internal systems.
For a project support role, you might discuss tracking actions, coordinating stakeholders, preparing reports, updating project plans, arranging meetings, or supporting delivery timelines.
For a care, support, or public facing role, you might discuss service user communication, safeguarding awareness, risk escalation, empathy, professional boundaries, documentation, and multi agency working.
The key is not to throw every responsibility into the statement. Choose the evidence that best matches the vacancy.
Behavioural evidence shows how you work. Employers care about this more than candidates sometimes realise.
Common behaviours include:
Prioritising work
Solving problems
Communicating clearly
Handling pressure
Maintaining confidentiality
Working with difficult stakeholders
Showing empathy
Following procedures
Taking accountability
Do not describe these as personality traits. Demonstrate them through situations.
Weak Example
I work well under pressure and have excellent communication skills.
Good Example
In my previous role, I supported a front desk during peak periods where queries often arrived by phone, email, and in person at the same time. I prioritised urgent matters first, kept clear notes, managed expectations with customers, and escalated sensitive issues to the appropriate manager. This helped maintain a calm and professional service even during busy periods.
Why the good example works: it shows the skill in action. Hiring managers trust behaviour more when they can see the context.
Motivation matters, but it needs to be believable. Candidates often write that they are “passionate about making a difference”. That may be true, but it has become so overused that it rarely lands with impact.
Better motivation is specific.
Instead of saying:
“I am passionate about helping people.”
Say:
“I am interested in this role because it combines direct service delivery with practical problem solving. I am particularly drawn to the opportunity to support residents at the first point of contact, where clear information, patience, and accurate follow up can make a real difference to their experience.”
That sounds more credible because it shows you understand the work.
Employers do not need theatrical passion. They need signs that you understand the role and will stay engaged once the reality of the job appears. Every role has a reality. Admin has repetitive tasks. Public facing roles have difficult conversations. Project roles have delays and moving parts. Care roles have emotional pressure. A good supporting statement acknowledges the nature of the work without sounding negative.
A supporting statement should usually be between 500 and 1,200 words, unless the employer gives a specific word count. For many UK job applications, one to two pages is enough. If the application form gives a character limit, respect it. If the employer asks for a statement addressing the person specification, your length should be guided by the number of essential criteria.
The mistake is not writing too much. The mistake is writing too much that says too little.
A 900 word supporting statement with clear evidence can be strong. A 1,500 word statement full of vague enthusiasm can be painful. I have seen short statements that were excellent because every sentence had a job. I have also seen long statements that managed to avoid answering the actual criteria with impressive commitment.
As a rough guide:
For entry level or straightforward admin roles, 500 to 800 words may be enough
For NHS, council, university, charity, and public sector roles, 800 to 1,200 words is often more realistic
For senior, specialist, management, or leadership roles, 1,200 to 1,800 words may be appropriate if the criteria are detailed
For strict online forms, write to the word or character limit without padding
If there is a word limit, do not waste the first 150 words saying how excited you are. Use the space to prove the match.
Here is a practical example for a UK administrative or business support role. This is not meant to be copied word for word. Use it to understand the structure, level of detail, and evidence based approach.
Example
I am applying for the Business Support Officer role because my experience in administration, customer communication, diary coordination, and accurate record keeping closely matches the requirements of this position. In my current role as an Administrative Assistant, I support a busy operations team where I manage shared inboxes, update internal records, prepare documents, coordinate meetings, and respond to queries from colleagues and external contacts.
A key part of my current role is managing competing priorities while maintaining accuracy. I regularly receive requests from several team members at once, including document updates, meeting arrangements, customer follow ups, and data entry tasks. To manage this effectively, I assess urgency, clarify deadlines, keep a clear task list, and communicate early if a deadline may be affected. This has helped me support the team reliably while reducing missed actions and repeated follow up.
I also have strong experience in written and verbal communication. I respond to email and telephone queries professionally, making sure information is clear, accurate, and appropriate for the person receiving it. In situations where I cannot resolve a query directly, I gather the relevant details and escalate it to the correct colleague, making sure the handover is clear. This is important in a business support role because poor communication can quickly create delays, confusion, or duplicated work.
Confidentiality and attention to detail are also central to my work. I handle personal and operational information carefully, follow internal procedures, and check documents before sharing them. For example, when updating records, I make sure names, dates, contact details, and notes are entered consistently so that colleagues can rely on the information later. I understand that accurate administration is not just a background task. It affects service quality, compliance, and decision making.
I am particularly interested in this role because it would allow me to use my administrative skills in a service focused environment. I enjoy work that requires organisation, calm communication, and practical problem solving. I would bring a reliable, professional, and detail focused approach to the team, and I am confident that my experience would allow me to contribute effectively from an early stage.
Why this example works: it does not just say the candidate is organised. It shows how they organise work. It does not just claim communication skills. It explains who they communicate with and how. It also connects administration to service quality, which is exactly the kind of practical understanding hiring managers like to see.
Most weak supporting statements fail for predictable reasons. The frustrating part is that many of these candidates may be capable. They simply have not presented their evidence properly.
A generic statement is the fastest way to make a recruiter lose confidence. If your supporting statement could be used for a receptionist role, project coordinator role, NHS administrator role, charity officer role, and university assistant role without changing much, it is too broad.
Employers want to know why you fit this role, not employment as a general concept.
Generic statements usually rely on phrases such as:
I am hardworking and reliable
I work well as part of a team
I have excellent communication skills
I am passionate about helping people
I am looking for a new challenge
None of these are wrong. They are just incomplete. The issue is not the wording itself. The issue is the absence of evidence.
This is the big one. In many UK applications, the person specification is not decorative. It is the shortlisting framework.
If the job asks for experience handling confidential information and your supporting statement does not mention confidentiality, that is a problem. If the job asks for stakeholder management and you only discuss teamwork, that is not the same thing. If the job asks for data analysis and you only mention Microsoft Office, you have not gone far enough.
Candidates sometimes assume the recruiter will infer skills from their job title. Please do not rely on that. Job titles vary wildly. One “administrator” may handle complex casework. Another may mainly process forms. One “coordinator” may manage stakeholders across regions. Another may book meeting rooms. Spell out the evidence.
A supporting statement should not simply repeat your CV in paragraph form. The CV shows what you did. The supporting statement explains why your experience matches the role.
For example, your CV might say:
“Managed a shared inbox and responded to customer queries.”
Your supporting statement should go further:
“In managing the shared inbox, I prioritised urgent queries, identified which requests needed escalation, maintained accurate records of responses, and ensured customers received clear information within agreed timescales.”
That gives the employer more evaluation value.
Some candidates underplay strong experience because they are trying not to sound arrogant. I understand the instinct, especially in the UK where many people would rather wrestle a printer than confidently explain their achievements. But hiring is not the place to hide the evidence.
You do not need to brag. You do need to be clear.
Instead of:
“I helped with some reporting tasks.”
Write:
“I prepared weekly reporting updates by collecting data from internal trackers, checking figures for accuracy, and summarising key points for the team manager.”
That is not bragging. That is useful information.
Many UK employers mention values in their adverts, especially in healthcare, education, local government, charities, and public services. You should acknowledge values when relevant, but do not write a statement made entirely of values language.
If the employer values compassion, integrity, inclusion, or accountability, show where those values appear in your behaviour.
For example:
“Compassion” becomes evidence of handling sensitive conversations patiently and professionally.
“Integrity” becomes evidence of maintaining confidentiality, escalating concerns, and giving accurate information.
“Inclusion” becomes evidence of adapting communication for different needs, backgrounds, or levels of understanding.
“Accountability” becomes evidence of owning tasks, following through, and communicating when issues arise.
Values without examples can sound like you copied the website. Values with evidence sound credible.
Recruiters and hiring managers are not reading your supporting statement in exactly the same way, but they are both looking for risk reduction.
The recruiter is often checking whether you meet the criteria. The hiring manager is imagining whether you can actually do the job in their team.
That means your supporting statement needs to satisfy both.
A recruiter may look for:
Clear evidence against essential criteria
Relevant keywords from the job advert
Suitable level of responsibility
Correct sector or transferable experience
Professional communication
No major gaps between the role and your evidence
A hiring manager may look for:
Practical understanding of the role
Evidence of judgement
Signs you can handle the difficult parts of the job
Communication style
Ownership and reliability
Whether your examples feel real or inflated
This is why vague statements do not work. They do not reduce risk. They make the reader think, “Maybe, but I am not sure.”
A strong statement makes the reader think, “Yes, I can see how this person fits.”
That is the goal.
The structure can stay similar, but the evidence should change depending on the role. Tailoring does not mean rewriting every sentence from scratch. It means changing the emphasis so the employer sees the most relevant version of you.
For NHS roles, read the person specification carefully and address the essential criteria clearly. NHS applications are often scored against the criteria, so vague suitability is risky.
Common evidence areas include:
Patient or service user communication
Confidentiality
Safeguarding awareness
Teamwork in busy environments
Accuracy with records or systems
Empathy and professionalism
Ability to follow procedures
Managing pressure
Do not only talk about wanting to help people. For NHS roles, I want to see that you understand service pressures, confidentiality, patient experience, and the importance of accurate information.
For council roles, show service awareness, communication, process, and public accountability. Local authority work often involves residents, internal departments, external partners, policies, and sometimes emotionally charged situations.
Useful evidence may include:
Handling public enquiries
Explaining processes clearly
Managing case notes or records
Working with policies or procedures
Escalating complex issues
Prioritising urgent requests
Working across departments
A good council supporting statement shows that you can be professional, practical, and calm when dealing with real public service pressures.
For charity roles, motivation matters, but evidence still matters more. Do not rely only on being passionate about the cause. Charities still need people who can deliver, organise, communicate, manage funding realities, handle stakeholders, and work with limited resources.
Strong evidence may include:
Working with beneficiaries or service users
Volunteer coordination
Fundraising or donor communication
Project delivery
Safeguarding
Community engagement
Partnership working
Reporting impact
The best charity applications combine commitment to the mission with proof that you can do the operational work.
For university and education roles, show professionalism, stakeholder communication, administration, student or staff support, accuracy, and the ability to work within structured processes.
Relevant evidence may include:
Supporting students, academics, parents, or staff
Managing records and systems
Coordinating events or timetables
Handling confidential information
Responding to queries
Working to academic cycles or deadlines
Supporting committees, meetings, or assessments
Education environments often involve complex stakeholders and fixed deadlines. Make sure your statement shows you can manage both.
You can use STAR, which stands for Situation, Task, Action, Result, but I prefer a slightly sharper framework for supporting statements: Requirement, Evidence, Relevance.
It is simpler and better suited to application writing.
Identify what the employer is asking for.
For example:
“Experience managing competing priorities in a busy administrative environment.”
Give a specific example that proves it.
For example:
“In my current role, I support three managers with diary coordination, document preparation, inbox management, and meeting arrangements. I manage this by confirming deadlines, prioritising urgent requests, and keeping a live task tracker so that actions are not missed.”
Explain why this matters for the role.
For example:
“This would allow me to support your team effectively in a role where accuracy, responsiveness, and the ability to manage several requests at once are essential.”
That final relevance sentence is powerful because it tells the hiring manager how to interpret your example. Do not assume they will do all the connecting for you.
Before you submit your supporting statement, read it like a recruiter with limited time and a low tolerance for fluff. Friendly, I know. But useful.
Check whether:
You have addressed the essential criteria from the person specification
Your opening paragraph makes your relevance clear quickly
Each main claim is supported by evidence
Your examples are specific enough to be believable
You have shown outcomes, impact, or practical responsibility
You have avoided generic phrases without proof
You have tailored the statement to this employer and role
You have explained why your experience matters for the job
You have kept the structure easy to follow
You have removed repeated points
You have checked spelling, grammar, and formatting
You have stayed within the word or character limit
One final recruiter tip: after writing your statement, compare it against the job advert line by line. If an essential requirement appears in the advert but not in your statement, you are relying on luck. Luck is not a strategy. Evidence is better.
Written by Simar Malhi, a recruiter and headhunter with international recruitment experience. I write about CVs, job applications, hiring decisions, and the reality behind recruitment processes. My goal is to help candidates understand more honestly how employers, recruiters, and hiring managers actually select candidates.
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