Choose from a wide range of CV templates and customize the design with a single click.
Use ATS-optimised CV and resume templates that pass applicant tracking systems. Our CV builder helps recruiters read, scan, and shortlist your CV faster.
Use professional field-tested resume templates that follow the exact CV rules employers look for.
Create CV
Use professional field-tested resume templates that follow the exact CV rules employers look for.
Create CVIf you’re searching for IT technician salary, you’re not just looking for a number. You’re trying to understand your market value, your growth ceiling, and how to move from a $50K support role to a $90K+ technical career.
Most content online gives averages. This guide shows how salaries are actually determined inside hiring teams, how recruiters assess your value in seconds, and how to strategically position yourself to earn more.
Entry-level (0–2 years): $45,000 – $65,000
Mid-level (3–5 years): $60,000 – $80,000
Senior IT Technician (6–10 years): $75,000 – $95,000
Specialized / Advanced Roles: $90,000 – $120,000+
Entry-level: $20 – $28/hour
Mid-level: $28 – $38/hour
Senior: $35 – $50/hour
IT technician salary US
IT support technician salary
help desk technician salary
IT technician hourly pay
desktop support salary
entry level IT salary
IT support salary remote
These keywords reflect real search intent clusters and how Google ranks salary-related content.
Salary is not determined by “years of experience.” It’s determined by problem-solving capability and business impact.
Is this candidate reactive or proactive?
Do they fix issues or prevent them?
Are they user-support focused or infrastructure-aware?
Do they understand systems or just tickets?
Speed of issue resolution
Reduction in downtime
San Francisco / Bay Area: $75K – $110K
New York City: $70K – $100K
Seattle: $70K – $105K
Remote roles: $60K – $95K
Ability to support critical systems
Documentation and process improvement
Communication with non-technical users
Key Insight:
Two IT technicians with identical experience can differ by $25K+ in salary based on how they demonstrate impact.
$45K – $65K
At this stage, you are paid for execution, not ownership.
Typical responsibilities:
Password resets and user support
Hardware troubleshooting
Basic ticket resolution
Escalation to higher tiers
Common mistake:
Listing tasks instead of outcomes.
$60K – $80K
This is where salary growth accelerates — if you differentiate.
Expected capabilities:
Resolve complex issues independently
Manage systems (Active Directory, networking basics)
Reduce recurring issues
Improve ticket workflows
What increases salary here:
Automation of repetitive tasks
Reduction in ticket volume
Ownership of systems
$75K – $95K+
Now you’re expected to think like an engineer.
Responsibilities include:
Infrastructure support
System optimization
Mentoring junior technicians
Cross-team collaboration
Top earners at this level:
Understand networking deeply
Work with cloud environments
Transition into system administration or DevOps
Lower due to high supply and entry-level nature
Higher due to hands-on technical complexity
Includes travel and on-site troubleshooting
Higher pay due to infrastructure exposure
Active Directory & Group Policy
Networking (TCP/IP, DNS, DHCP)
Windows & Linux administration
Hardware troubleshooting
Cloud basics (Azure, AWS)
Automation (PowerShell, scripting)
Process improvement
Documentation
User communication
Root cause analysis
Critical Insight:
Most IT technicians cap their salary because they stay task-focused instead of system-focused.
Your resume determines whether you’re considered for higher salary bands.
Tier 1: Strong keyword + impact alignment
Tier 2: Partial relevance
Tier 3: Basic support experience
Only Tier 1 candidates are considered for higher-paying roles.
Troubleshooting
Technical support
Active Directory
Network support
Ticketing systems (ServiceNow, Jira)
System administration
Weak Example:
“Provided IT support and resolved technical issues.”
Good Example:
“Resolved 40+ weekly technical issues with a 95% first-call resolution rate, reducing ticket backlog by 30% and improving user satisfaction scores.”
Numbers and efficiency
Ownership of systems
Reduction in downtime
Ability to work independently
Hiring managers evaluate:
Does this person improve efficiency or just maintain it?
Do they require supervision or solve problems autonomously?
Can their work improve systems for the entire organization?
Help desk roles have limited salary growth unless you transition.
Generalists often plateau early.
If you can’t quantify your work, you can’t justify higher pay.
Top earners shift from:
Fixing issues → Preventing issues
Responding → Designing systems
IT + Cloud
IT + Security
IT + Automation
Ticket resolution time
System uptime
Cost savings
Name: Daniel Thompson
Location: Chicago, IL
Role: Senior IT Technician
PROFESSIONAL SUMMARY
Results-driven IT technician with 7+ years of experience improving system performance, reducing downtime, and optimizing IT support processes. Proven ability to increase first-call resolution rates by 35% and reduce recurring technical issues through automation and root cause analysis.
CORE SKILLS
Technical Support
Active Directory
Network Troubleshooting
PowerShell Automation
Windows & Linux Systems
Ticketing Systems (ServiceNow)
PROFESSIONAL EXPERIENCE
Senior IT Technician | AlphaTech Solutions | 2020–Present
Resolved 50+ weekly support tickets with a 97% resolution rate
Automated repetitive tasks using PowerShell, reducing manual workload by 30%
Managed Active Directory environments for 500+ users
Reduced recurring system issues by implementing root cause analysis processes
IT Technician | TechAssist Corp | 2017–2020
Provided technical support for hardware and software issues
Maintained network systems and ensured uptime
Assisted in system upgrades and migrations
CERTIFICATIONS
CompTIA A+
Network+
Microsoft Certified: Azure Fundamentals
EDUCATION
Bachelor’s Degree in Information Technology
Negotiation is expected — but only from candidates who demonstrate value.
Use:
Measurable achievements
Market salary benchmarks
Specific technical contributions
“I’ve improved resolution rates by over 30% and reduced recurring issues significantly. Based on similar roles, I’m targeting a salary range of $75K–$85K.”
Yes, but with conditions.
Salary growth depends on:
Transitioning into specialized roles
Adopting cloud and automation skills
Moving beyond basic support functions
To move from $50K → $90K+:
Master core troubleshooting and support
Take ownership of systems and infrastructure
Learn automation and scripting
Transition into higher-value roles (cloud, security, sysadmin)
Because salary is based on perceived impact, not tenure. Technicians who automate processes, reduce downtime, and improve systems are valued significantly higher than those who only resolve tickets.
Desktop support roles typically offer higher pay because they involve deeper technical responsibility, hardware management, and infrastructure exposure, which increases perceived business value.
No. Certifications only increase salary when paired with demonstrated application. Employers prioritize real-world impact over theoretical knowledge.
Remaining in reactive support roles without developing system-level understanding or specialization is the biggest limiting factor.
With the right strategy, transitioning into cloud, system administration, or security roles can double salary within 2–4 years.
This guide reflects how IT technician salaries are actually determined in the hiring ecosystem — combining ATS logic, recruiter behavior, and real hiring decisions that influence compensation.
Upload CV
Import from Linkedin
