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Create ResumeA strong CV for a mature worker should not apologise for experience. It should make that experience easy to understand, relevant to the job, and commercially useful to the employer. In the UK job market, most recruiters are not sitting there calculating your age from your employment history with a cup of tea and a sinister spreadsheet. They are usually asking quicker questions: Can this person do the job? Are they current? Will they fit the level? Are they likely to stay? Does the CV feel focused or like a life archive?
That is where many mature workers accidentally weaken themselves. They include everything, over explain older roles, or write in a style that makes them look experienced but not current. Your CV needs to show depth without looking dated, confidence without looking overqualified, and stability without looking inflexible.
A good CV for a mature worker is selective, modern, and targeted. It does not try to prove an entire career. It proves suitability for the role in front of you.
This is the part many candidates get wrong. They believe the more history they include, the more impressive they look. In recruitment, more information does not always create more confidence. Sometimes it creates more work for the reader. And when a recruiter has a large pile of applications, making them work harder is not a charming strategy.
Your CV should show:
Relevant experience from the last 10 to 15 years
Clear job titles and responsibilities that match the role
Recent achievements, not just long service
Modern systems, tools, processes, or industry knowledge
Confidence with change, technology, stakeholders, and current workplace expectations
A clear professional identity
The biggest mistake I see is treating the CV like a complete career record instead of a hiring document.
A CV is not your employment autobiography. It is not a museum exhibition of every responsibility you have ever carried. It is a sales document, but not in a fake glossy way. It should help a recruiter or hiring manager quickly understand why your experience is relevant to this specific job.
Mature workers often include early career roles in too much detail because those roles feel important to their professional identity. I understand that. Some of those jobs shaped your standards, your judgement, your work ethic, and your ability to handle workplace nonsense without needing a 45 minute meeting about it.
But a hiring manager is not assessing your entire life story. They are assessing risk, relevance, capability, and fit.
Older experience should usually be shortened unless it is highly relevant. You can still include it, but often under a short Earlier Career section. This lets you keep valuable context without letting your CV look overloaded.
Evidence that you understand what employers need now, not only what worked 20 years ago
The aim is not to hide that you are an experienced worker. The aim is to stop your CV being read as old fashioned, unfocused, or too senior for the role.
Recruiters do not read CVs in the calm, thoughtful way candidates imagine. At first, they scan. Then they decide whether the CV deserves a proper read.
When I look at a CV from a mature worker, I am usually checking:
Does the candidate match the job requirements quickly?
Is the recent experience relevant?
Has the candidate kept up with current tools, systems, regulations, or working styles?
Is the CV too senior for the role?
Does the candidate look adaptable?
Are there unexplained gaps that may need context?
Is the CV written clearly, or does it feel like an old internal job description?
Will the hiring manager understand the value within 30 seconds?
That last point matters. A recruiter may understand transferable experience, but a hiring manager under pressure can be less patient. They often want the match to be obvious.
This is why mature workers need strong positioning. Not because their experience is a problem, but because experience needs framing. Without framing, the reader may make lazy assumptions.
And yes, some employers do make lazy assumptions. They may not say it openly, because age discrimination is unlawful in the UK under the Equality Act 2010, but bias can still appear quietly through words like “too experienced”, “not the right energy”, “may not be hands on enough”, or “might get bored”. This is why the CV must answer those doubts before they grow legs.
A mature worker CV should usually include these sections:
Name and contact details
Professional profile
Key skills
Recent professional experience
Earlier career summary
Education and qualifications
Professional development or training
Technical skills where relevant
Volunteering, board roles, or community work if relevant to the target role
The structure should be clean, simple, and ATS friendly. Do not overdesign it. Do not use complicated columns, graphics, icons, or rating bars for skills. A CV is not improved by pretending Excel knowledge is five little circles out of five. Recruiters do not need horoscope symbols for your competencies.
Your CV should be easy to read by a human and easy to process by an applicant tracking system.
The professional profile is one of the most important parts of a mature worker CV because it sets the interpretation of everything that follows.
A weak profile often says too much but proves too little.
Weak Example
Experienced professional with many years of experience across different industries. Hardworking, reliable, loyal, organised, and able to work well independently or as part of a team. Looking for a new opportunity where I can use my skills and continue to grow.
Why this is weak: It sounds pleasant, but it does not position the candidate. It could belong to almost anyone. It also uses words like loyal and hardworking without showing the employer what the person can actually do.
Good Example
Operations and administration professional with a strong background supporting busy office environments, supplier coordination, customer service, diary management, and internal process improvement. Known for bringing structure to fast moving teams, resolving practical problems quickly, and supporting managers with calm, reliable execution. Confident using Microsoft 365, CRM systems, shared inboxes, reporting tools, and hybrid working processes.
Why this works: It shows the candidate’s practical value, current tools, and workplace relevance. It does not shout about age or years. It positions experience as useful, steady, and modern.
This example suits someone returning to employment after a career break, caring responsibilities, redundancy, health related time out, or a period outside formal work.
CV Example
Margaret Ellis
Manchester, United Kingdom
Phone: 07XXX XXXXXX
Email: margaret.ellis@email.com
LinkedIn: linkedin.com/in/margaretellis
Professional Profile
Organised and reliable administration professional with a background in office support, customer service, scheduling, document management, and team coordination. Returning to the workplace after a planned career break and now seeking an administrative role where I can bring strong attention to detail, calm communication, and practical problem solving. Confident using Microsoft 365, Outlook, Excel, Teams, shared drives, online forms, and customer databases.
Key Skills
Office administration and document control
Diary management and meeting coordination
Customer service and telephone handling
Inbox management and written communication
Data entry, record keeping, and reporting
Microsoft Word, Excel, Outlook, Teams, and SharePoint
Supplier and stakeholder coordination
Confidential information handling
Process organisation and practical problem solving
Professional Experience
Career Break
Manchester
2021 to 2024
Took a planned career break for family caring responsibilities. During this period, maintained digital skills through online learning, managed household administration, coordinated appointments, handled financial paperwork, and supported community activities. Now fully available and actively seeking a return to office based or hybrid administrative work.
Office Administrator
Brightway Property Services, Manchester
2014 to 2021
Provided administrative support to a busy property services team, handling customer enquiries, appointment scheduling, contractor coordination, documentation, and internal records.
Managed shared inboxes and responded to customer and supplier enquiries in a professional and timely manner
Scheduled maintenance appointments and coordinated access between tenants, contractors, and property managers
Updated customer records, job notes, invoices, and compliance documents using internal systems
Prepared letters, reports, meeting notes, and basic spreadsheets for management review
Supported managers with diary coordination, office supplies, filing, and general team administration
Helped improve document organisation by introducing clearer folder structures and naming conventions
Customer Service Assistant
Northline Retail Group, Manchester
2008 to 2014
Supported customers in a busy retail environment, handling enquiries, payments, complaints, stock checks, and order queries.
Resolved customer issues calmly and professionally
Processed orders, refunds, and returns accurately
Supported new starters with till processes and customer service standards
Maintained accurate records of customer requests and product issues
Earlier Career
Previous roles in retail, reception, and general office support provided a strong foundation in communication, organisation, reliability, and customer facing service.
Education and Training
Level 3 Business Administration Certificate
Manchester Adult Education Service
Completed 2024
Microsoft Excel Essential Training
Online Course
Completed 2024
GCSEs including English and Maths
Technical Skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
SharePoint
CRM databases
Online forms
Shared inboxes
Recruiter Note
This CV works because it handles the career break directly without over explaining it. The candidate does not apologise, ramble, or give personal detail that the employer does not need. The CV reassures the reader that the candidate is current, available, practical, and ready to work.
That is the balance mature workers need. Enough context to remove doubt. Not so much detail that the CV becomes a personal statement for a tribunal bundle.
This example suits someone moving into a new type of role after years in another sector. The key is transferable value, not pretending the career change is invisible.
CV Example
David Campbell
Birmingham, United Kingdom
Phone: 07XXX XXXXXX
Email: david.campbell@email.com
LinkedIn: linkedin.com/in/davidcampbell
Professional Profile
Customer focused professional with a strong background in retail management, team leadership, operational coordination, complaints handling, and performance improvement. Now seeking to move into customer success, account support, or client service coordination within a business services environment. Experienced in managing high pressure customer issues, coaching teams, using CRM and reporting systems, and building long term customer relationships.
Key Skills
Customer relationship management
Complaint resolution and service recovery
Team leadership and coaching
Operational planning and rota management
Sales performance and KPI tracking
CRM systems and customer data updates
Stakeholder communication
Process improvement and issue escalation
Training and onboarding support
Professional Experience
Store Manager
Harrison Home Retail, Birmingham
2016 to 2025
Managed a high performing retail store with responsibility for customer experience, team leadership, sales performance, stock control, operational standards, and issue resolution.
Led a team of 18 staff across sales, stock, customer service, and supervisory functions
Managed customer complaints, escalations, refunds, delivery issues, and service recovery conversations
Improved customer satisfaction scores by introducing clearer follow up processes for unresolved queries
Used CRM and reporting systems to monitor customer feedback, sales trends, stock availability, and team performance
Coached team members on customer communication, product knowledge, objection handling, and service standards
Worked with regional management to implement promotional campaigns, operational changes, and performance targets
Managed rotas, absence planning, onboarding, and day to day team performance
Built relationships with repeat customers, local business clients, suppliers, and delivery partners
Assistant Store Manager
Harrison Home Retail, Birmingham
2011 to 2016
Supported store leadership across customer service, sales, team supervision, stock control, and daily operations.
Supervised front of house teams during peak trading periods
Handled customer complaints and complex order issues
Trained new starters on service expectations, systems, and product knowledge
Supported stock investigations, merchandising standards, and weekly reporting
Earlier Career
Earlier roles in sales, warehouse coordination, and customer service developed strong commercial awareness, resilience, communication, and practical problem solving skills.
Education and Training
Customer Success Management Fundamentals
Online Course
Completed 2025
Leadership and Management Level 3
Completed 2018
GCSEs including English and Maths
Technical Skills
Microsoft Excel
Microsoft Outlook
Microsoft Teams
CRM systems
EPOS systems
Customer feedback platforms
Reporting dashboards
Career Change Positioning Statement
I am now looking to apply my customer management, service recovery, relationship building, and operational experience in a business to business customer success or client support environment. I bring the maturity of managing real customer issues, not just theory, and I am confident working with systems, data, processes, and stakeholders.
Recruiter Note
This CV works because it does not say, “I want a change” and leave the employer to figure out the connection. It translates retail management into customer success language. That is what career changers must do.
Hiring managers are not paid to decode your potential. You have to make the bridge obvious.
This is a common situation for mature workers. You may want less pressure, better balance, a different pace, or a more hands on role. That is perfectly valid. But your CV needs to manage the “overqualified” concern.
CV Example
Patricia Morgan
Leeds, United Kingdom
Phone: 07XXX XXXXXX
Email: patricia.morgan@email.com
LinkedIn: linkedin.com/in/patriciamorgan
Professional Profile
Senior administration and office operations professional with a strong background supporting managers, coordinating business processes, managing documentation, and improving day to day office efficiency. Now seeking a hands on office manager or senior administrator role where I can contribute practical experience, structure, and reliable support without requiring a senior leadership remit. Confident working in small teams, busy offices, and changing environments.
Key Skills
Office management and administration
Executive and management support
Supplier coordination and purchasing
Document management and compliance records
Facilities coordination
Budget tracking and invoice processing
Staff onboarding and process guidance
Microsoft 365, SharePoint, Excel, Teams, and HR systems
Internal communication and stakeholder support
Professional Experience
Operations Manager
Linton Care Services, Leeds
2018 to 2025
Managed office operations for a regional care services provider, supporting senior leadership, administration teams, suppliers, facilities, compliance documentation, internal processes, and staff coordination.
Oversaw daily office operations, supplier relationships, facilities requests, and administrative workflows
Supported senior managers with reports, meeting preparation, documentation, and internal communications
Managed compliance records, policy documents, training logs, and audit preparation materials
Coordinated onboarding processes for new employees, including documentation, system access, and induction schedules
Reviewed office processes and introduced clearer tracking for invoices, supplier renewals, and equipment requests
Supported HR administration, absence records, confidential documentation, and employee correspondence
Worked closely with finance, HR, regional managers, and external suppliers to resolve operational issues
Office Manager
Greenwell Housing Association, Leeds
2010 to 2018
Provided office management and administrative coordination for a housing services team, supporting managers, frontline staff, contractors, and tenants.
Managed office supplies, reception processes, meeting rooms, post, and internal records
Coordinated contractor visits, tenant communications, and team schedules
Prepared spreadsheets, reports, letters, and meeting notes
Supported managers with recruitment administration, onboarding, and staff files
Helped improve filing systems and reduce document retrieval time
Earlier Career
Previous administrative and customer support roles across housing, local services, and office environments.
Education and Training
ILM Level 4 Award in Leadership and Management
Completed 2019
Business Administration Level 3
Completed 2012
Safeguarding, GDPR, and Health and Safety Training
Technical Skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
SharePoint
HR systems
Finance and invoicing systems
Document management platforms
Role Fit Statement
I am intentionally seeking a practical office management or senior administration role where I can remain hands on, support a team effectively, and bring structure to daily operations. I am not looking for a director level or strategic leadership position.
Recruiter Note
This CV handles the overqualified concern directly. It gives the employer a reason to believe the candidate genuinely wants the role.
When employers say “overqualified”, they often mean one of several things. They may worry you will leave quickly, expect more money, become frustrated with the level, or challenge the manager’s authority. Sometimes that worry is fair. Sometimes it is lazy. Either way, your CV should reduce the doubt.
For most UK job applications, your CV should focus on the last 10 to 15 years of relevant experience. Older roles can be summarised under Earlier Career unless they are directly important for the target job.
You do not need to list every role from the beginning of your working life. Including too much older history can create three problems:
It makes the CV too long
It distracts from your most relevant recent experience
It may encourage age related assumptions before the employer has understood your value
I am not telling you to hide your age. I am telling you to control the order in which the employer forms an opinion. First, they should see relevance. Then experience. Not the other way around.
A clean earlier career section might look like this:
Earlier Career
Previous roles in customer service, team supervision, office administration, and retail operations developed strong foundations in communication, organisation, people management, and problem solving. Full details available on request.
This gives useful context without dragging the reader back to 1989 unless 1989 is somehow critical to the job. It usually is not.
Use dates clearly and consistently. Do not remove all dates from your CV in an attempt to hide your age. It can make the CV look suspicious or incomplete.
For employment history, use years rather than months if your history is long and stable. For example:
Office Manager
Brighton Community Services
2014 to 2025
This is clean and normal.
For education, you usually do not need to include old graduation dates unless they are recent or required. For example:
BA Business Studies
University of Sheffield
You can leave out the year if the qualification is old and the date adds no value.
For recent training, include dates because they show current learning:
Microsoft Excel Advanced
Completed 2025
That is useful because it counters the quiet assumption that mature workers may not be current with technology or modern working practices.
Being overqualified is not always about having too much experience. It is often about how the CV frames that experience.
If your CV screams senior leadership, strategy, transformation, board reporting, and budget ownership, but you are applying for a hands on coordinator role, the hiring manager may hesitate. They may think, “Why does this person want this job?” or “Will they be frustrated within three months?”
You need to explain fit without sounding defensive.
Useful positioning phrases include:
Seeking a hands on role where I can contribute practical experience and support daily operations
Now looking for a role with strong team contact, structure, and operational delivery
Interested in applying my experience in a more focused support role
Looking for a position where reliability, judgement, and practical problem solving are valued
Keen to contribute at team level rather than pursue a senior leadership remit
These phrases are not magic. But they help remove doubt.
What you should avoid is writing:
Weak Example
I am happy to take a step down.
Why this is weak: It makes the role sound beneath you. No hiring manager wants to feel like they are offering someone a consolation prize.
Good Example
I am now seeking a more hands on operations support role where I can use my experience to improve daily processes, support colleagues, and contribute reliable execution.
Why this works: It explains motivation in a way that respects the role.
A modern CV is not about trendy formatting. It is about clarity, relevance, and current language.
Many mature workers accidentally date their CV through old fashioned phrasing. Words like “duties included”, “responsible for”, and “references available upon request” are not terrible, but they can make the CV feel passive.
Better language focuses on action and value.
Weak Example
Responsible for office duties, answering phones, filing, typing letters, and helping managers when required.
Good Example
Managed daily office administration, handled customer enquiries, maintained accurate records, prepared documents, coordinated meetings, and supported managers with reporting and team communication.
The good example is still honest. It just sounds more current and specific.
To modernise your CV:
Use a clean layout with clear headings
Keep the CV to two pages unless the role genuinely requires more detail
Put recent, relevant experience first
Include current systems and tools
Show achievements, improvements, or outcomes
Remove outdated personal details such as date of birth, marital status, nationality, or full address
Avoid long paragraphs
Use plain language instead of corporate fog
The CV should feel like it belongs in the current UK job market, not like it was last updated when fax machines were still emotionally important.
The mistakes I see most often are not about lack of ability. They are about presentation and positioning.
Including too much history
A long career does not mean every role deserves equal space. Your latest and most relevant roles should carry the most weight.
Using outdated formatting
Heavy borders, tables, photos, graphics, tiny fonts, and dense blocks of text can make a CV harder to read and less ATS friendly.
Sounding too passive
Phrases like “responsible for” can be useful occasionally, but if every bullet starts that way, the CV feels flat.
Avoiding technology
If you use Microsoft Teams, Excel, CRM systems, scheduling tools, finance systems, databases, or sector specific software, include them. Do not assume it is obvious.
Over explaining career gaps
Give enough context, then move on. A career break does not need a confession booth.
Writing as though loyalty alone is the selling point
Loyalty is valuable, but employers also want adaptability, current skills, and performance.
Making the CV too senior for the target role
If you are applying below your previous level, adjust the emphasis. Focus on hands on delivery, support, reliability, and practical contribution.
Employers often say they want “energy”, “culture fit”, “pace”, and “adaptability”. These phrases can be vague, and sometimes they are used badly. But behind them, hiring managers are usually trying to understand whether you can work well in the environment they actually have.
For mature workers, the CV needs to show:
You are experienced but not stuck
You are confident but not difficult to manage
You are reliable but not resistant to change
You can use modern tools and systems
You understand current workplace expectations
You can work with people across different ages, levels, and backgrounds
You want this role for a believable reason
That last point matters more than many candidates realise. Employers do not only ask, “Can this person do the job?” They also ask, “Why does this person want this job?”
If the answer is unclear, they start inventing reasons. And hiring managers are not always generous storytellers.
Use this structure as a practical template for a UK mature worker CV.
Full Name
Town or City, United Kingdom
Phone Number
Email Address
LinkedIn Profile
Professional Profile
Write four to six lines summarising your target role, relevant experience, strongest skills, and current value. Avoid mentioning your age or saying “mature worker”. Focus on what you offer.
Key Skills
Skill relevant to the target role
Skill relevant to the target role
System, tool, or software skill
Communication or stakeholder skill
Sector specific skill
Problem solving or operational skill
Leadership or support skill if relevant
Compliance, reporting, customer service, or administration skill if relevant
Professional Experience
Job Title
Company Name, Location
Year to Year
Write two to three lines explaining the role, then use bullet points to show responsibilities, achievements, systems, stakeholders, and outcomes.
Earlier Career
Summarise older roles briefly. Focus on transferable strengths and relevant background rather than listing every detail.
Education and Qualifications
List relevant qualifications. Older dates can usually be removed unless needed.
Professional Development
Include recent courses, certificates, systems training, compliance training, or sector updates.
Technical Skills
List software, systems, platforms, and tools relevant to the role.
Additional Information
Only include this if useful. This may include volunteering, trustee roles, professional memberships, languages, driving licence, or right to work information where relevant.
Before sending your CV, check it through the eyes of a recruiter and a hiring manager.
Ask yourself:
Can the reader understand my target role within 10 seconds?
Does my profile match the job I am applying for?
Is my recent experience stronger than my older history?
Have I removed unnecessary early career detail?
Does the CV show current tools, systems, and working practices?
Have I explained any major career gap simply and calmly?
Does the CV make me look relevant rather than just experienced?
If I am applying for a less senior role, have I explained why?
Is the CV easy to read on a screen?
Would a busy hiring manager understand my value quickly?
That is the real test. Not whether your CV includes everything. Whether it helps the right person say yes.
Written by Simar Malhi, a recruiter and headhunter with international recruitment experience. I write about CVs, job applications, hiring decisions, and the reality behind recruitment processes. My goal is to help candidates understand more honestly how employers, recruiters, and hiring managers actually select candidates.
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