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Create ResumeCV achievements are specific results, improvements, outcomes, or contributions that show what you actually changed in a role. A good achievement does not just say what you were responsible for. It shows the value you created. On a UK CV, that might mean increasing revenue, reducing costs, improving a process, resolving a recurring problem, supporting customers better, improving compliance, leading a project, or making work easier for a team.
The mistake I see constantly is candidates writing achievements that sound polished but empty. “Worked well under pressure” is not an achievement. “Reduced monthly reporting time from three days to one by rebuilding the Excel tracking process” is. One gives me a personality claim. The other gives me evidence.
A CV achievement is anything you did that made a meaningful difference to the business, team, customer, process, project, or outcome.
In recruitment, I am not reading your CV thinking, “Did this person have tasks?” Everyone had tasks. I am looking for evidence that you noticed problems, took ownership, improved something, delivered results, or contributed beyond simply keeping the chair warm.
Strong CV achievements usually show one or more of these:
A measurable result
A problem solved
A process improved
A project delivered
A cost reduced
Revenue increased
Time saved
This is where many CVs go flat.
Responsibilities describe what you were supposed to do. Achievements describe what happened because you did it well.
A responsibility tells me your job description. An achievement tells me your contribution.
Weak Example
Responsible for managing customer enquiries and resolving complaints.
This is not terrible, but it is basic. It tells me what the job involved. It does not tell me whether you were good at it.
Good Example
Resolved an average of 45 customer enquiries per day while maintaining a 96% satisfaction rating and reducing complaint escalation rates by improving first response handling.
That gives me volume, quality, and business impact. Now I can picture the level of responsibility.
Here is the recruiter reality. When I screen a CV, I am often comparing several candidates who have very similar responsibilities. If five people say they managed accounts, supported customers, processed invoices, led meetings, or coordinated projects, the person who shows outcomes becomes easier to shortlist.
That does not mean every bullet point needs a number. It means every bullet point should earn its place.
Risk reduced
Customer experience improved
Team performance supported
Compliance strengthened
Stakeholders influenced
Systems, reporting, or workflows made better
The word “achievement” can feel awkward because candidates often assume it has to mean something dramatic. It does not. You do not need to have saved the company from financial collapse while holding a lukewarm Pret coffee. Most good CV achievements are practical, grounded, and connected to real business value.
In the UK job market, especially for competitive roles, achievements help recruiters and hiring managers understand how you perform in context. They turn your CV from a list of duties into evidence of impact.
The easiest way to write a strong CV achievement is to use this structure:
Action plus context plus result
In plain English, that means:
What you did
Where or why it mattered
What changed because of it
For example:
Weak Example
Improved reporting.
Good Example
Improved weekly sales reporting by automating manual spreadsheet updates, reducing reporting time by 40% and giving managers faster visibility of regional performance.
The good example works because it answers the hidden recruiter questions:
What reporting?
How did you improve it?
What was the outcome?
Why should I care?
Another useful structure is:
Problem plus action plus outcome
This works especially well when the achievement came from fixing something messy.
Good Example
Identified recurring stock discrepancies across three retail sites and introduced a weekly reconciliation process, reducing inventory errors and improving order accuracy.
This is convincing because it shows initiative. The candidate did not just “help with stock management”. They spotted a pattern, acted on it, and improved the result.
Not every achievement needs to be tied to sales or money. In real hiring, employers value different types of impact depending on the role. A finance assistant, project manager, HR advisor, warehouse supervisor, marketing executive, and customer service representative will all show achievements differently.
The best achievements match the role you are applying for.
Sales achievements are usually easier to quantify because the numbers are close to the work. The mistake is making them too vague or too boastful. Hiring managers want credible performance, not inflated hero language.
Good Examples
Increased monthly sales revenue by 18% by focusing follow up activity on warm leads and improving conversion from product demonstrations.
Exceeded quarterly sales target by 124% through stronger pipeline management, faster lead response times, and more structured account reviews.
Secured £280,000 in new business across SME accounts by developing tailored proposals and improving stakeholder follow up.
Recovered £65,000 in at risk revenue by rebuilding relationships with dormant clients and resolving service concerns before renewal.
Improved upsell conversion by identifying product gaps during account reviews and introducing more targeted recommendations.
What makes these work is that they show commercial value. They also explain how the result happened. A number on its own can look impressive, but a number with logic behind it feels more credible.
Customer service candidates often undersell themselves because they think their work is “just helping customers”. That is a mistake. Good customer service protects revenue, reduces complaints, improves retention, and saves managers from escalation chaos.
Good Examples
Maintained a 96% customer satisfaction score while handling high volume inbound queries across phone, email, and live chat.
Reduced complaint escalation by improving first contact resolution and creating clearer internal notes for follow up cases.
Supported vulnerable customers through complex account issues while meeting FCA aligned service standards and internal quality checks.
Trained new team members on complaint handling processes, helping reduce onboarding time and improve consistency across responses.
Identified repeated delivery queries and worked with operations to improve customer updates, reducing avoidable contact.
The best customer service achievements show calm judgement, consistency, and problem solving. Employers know customers can be beautifully unreasonable. Show that you can deal with that without turning the inbox into a small bonfire.
Administrative achievements are often hidden in process improvement. Many administrators keep businesses functioning, but their CVs only say “general admin duties”, which is a tragedy in beige.
Good Examples
Reduced document processing time by reorganising the shared filing system and introducing clearer naming conventions for team use.
Coordinated diaries, travel, and meeting logistics for senior managers across multiple UK sites, improving scheduling accuracy and reducing last minute changes.
Created a central tracker for supplier contracts, helping the team monitor renewal dates and avoid missed deadlines.
Improved invoice approval workflow by chasing missing information earlier and reducing delays between finance and department managers.
Managed confidential employee and client documentation with strong attention to GDPR requirements and internal compliance standards.
For admin roles, hiring managers notice reliability, organisation, confidentiality, and the ability to prevent problems before they become visible. That is the real value.
Finance achievements should show accuracy, controls, reporting quality, process improvement, and commercial awareness. Do not just list systems and reconciliations. Show what improved.
Good Examples
Reduced month end reconciliation delays by standardising journal templates and improving communication with department budget holders.
Identified and corrected recurring invoice coding errors, improving reporting accuracy and reducing rework for the finance team.
Processed high volume purchase ledger invoices while maintaining strong accuracy and meeting weekly payment deadlines.
Supported year end audit preparation by organising evidence packs and responding promptly to auditor queries.
Improved aged debt visibility by creating a weekly debtor report, helping account managers prioritise overdue balances.
Recovered overdue payments by strengthening credit control follow up and resolving invoice queries earlier in the process.
The key with finance CV achievements is trust. Recruiters and hiring managers want evidence that you are accurate, structured, and aware of risk. Fancy language matters less than credible detail.
Marketing CV achievements should connect creative work to performance. Too many marketing CVs list channels without results. “Managed social media” is not enough. What happened because of the work?
Good Examples
Increased organic website traffic by 42% over six months by improving content structure, search intent alignment, and internal linking.
Generated 1,200 qualified leads from a targeted email campaign by segmenting the audience and testing subject lines.
Improved paid social conversion rate by refining audience targeting and replacing generic ad copy with pain point led messaging.
Supported a product launch campaign across email, LinkedIn, and website content, contributing to a strong first month sales pipeline.
Reduced cost per lead by reviewing underperforming campaigns and reallocating budget to higher converting channels.
For UK marketing roles, employers want evidence that you understand audience, performance, brand, and commercial impact. Creative activity is useful. Commercially useful creative activity is what gets attention.
HR and recruitment achievements should show people outcomes, process improvement, compliance, hiring quality, employee experience, or stakeholder management. Avoid sounding like you simply attended meetings and “supported the business”. That phrase appears everywhere and means almost nothing on its own.
Good Examples
Reduced average time to hire from 48 days to 32 days by improving hiring manager briefing calls and tightening shortlist criteria.
Filled hard to source technical roles by building talent pipelines and improving candidate engagement before formal application stage.
Improved onboarding completion rates by creating clearer pre start communication and coordinating documents earlier in the process.
Supported employee relations casework by preparing accurate notes, tracking actions, and maintaining confidential records.
Increased direct hiring by strengthening LinkedIn sourcing activity and reducing reliance on agency submissions.
Helped improve interview consistency by introducing structured scorecards for hiring managers across the department.
Here is the behind the scenes reality. Hiring managers often complain about “candidate quality” when the actual problem is unclear role criteria, slow feedback, or vague interviews. If your HR or recruitment achievement shows you improved that process, it is valuable.
Project achievements need clarity. What was the project, what was your role, what changed, and how did you manage risk?
Good Examples
Delivered a new CRM implementation across two departments, coordinating testing, training, stakeholder updates, and post launch issue tracking.
Brought an overdue project back on track by resetting priorities, clarifying ownership, and introducing weekly risk reviews.
Managed project documentation, action logs, and stakeholder updates for a business change programme involving finance, operations, and IT teams.
Reduced project delays by identifying dependency risks earlier and escalating blockers before they affected delivery dates.
Supported delivery of a new customer portal, helping improve online self service and reduce manual support requests.
The phrase “managed projects” is too broad. A good project achievement shows complexity, ownership, and delivery under real constraints.
Technical CV achievements should balance technical detail with business value. Recruiters may not understand every tool, but hiring managers will. The best examples make both audiences happy.
Good Examples
Reduced system downtime by improving monitoring alerts and resolving recurring server issues before they affected users.
Automated manual reporting tasks using Python scripts, saving approximately six hours per week for the operations team.
Supported migration from legacy systems to cloud based infrastructure while maintaining user access and minimising disruption.
Improved helpdesk resolution times by documenting common fixes and creating clearer triage guidance for first line support.
Strengthened data security by supporting access reviews, removing outdated permissions, and improving audit readiness.
The technical detail matters, but the outcome matters more. “Built a dashboard” is fine. “Built a dashboard that helped managers spot fulfilment delays earlier” is stronger.
Operations achievements should show efficiency, accuracy, service level improvement, safety, cost control, or process discipline.
Good Examples
Reduced order fulfilment errors by reviewing picking patterns and introducing clearer quality checks during peak trading periods.
Improved supplier delivery performance by tracking late shipments and escalating recurring issues during weekly supplier reviews.
Increased warehouse productivity by reorganising stock locations based on order frequency and reducing unnecessary movement.
Supported stock accuracy improvements by completing regular cycle counts and investigating variance trends.
Helped reduce overtime costs by improving rota planning and matching staffing levels more closely to demand patterns.
Operations hiring managers care about practical impact. They want people who can spot inefficiency, manage pressure, and keep the machine moving without drama.
Leadership achievements should not simply say “managed a team”. Hiring managers want to know team size, performance, development, retention, delivery, and the kind of environment you led.
Good Examples
Led a team of 12 customer service advisors, improving quality scores through coaching, call reviews, and clearer performance expectations.
Reduced team absence levels by addressing workload issues, improving rota fairness, and holding more consistent one to one meetings.
Supported two team members into promoted roles by creating development plans and giving regular feedback on performance.
Improved team productivity by clarifying priorities, removing duplicated reporting, and giving staff better visibility of deadlines.
Managed performance concerns fairly and consistently, balancing support with clear expectations and documented follow up.
A strong leadership achievement shows that you did not just supervise work. You improved people, performance, structure, or accountability.
A graduate, mid level professional, manager, and senior leader should not write achievements in the same way. The level of impact should match the level of role.
Entry level candidates often think they have no achievements because they have not held a major role yet. That is rarely true. You can use achievements from internships, part time jobs, volunteering, university projects, placements, societies, or customer facing work.
Good Examples
Achieved a first class grade on a final year research project by analysing survey data and presenting practical recommendations.
Balanced part time retail work with full time study, consistently meeting shift targets and receiving positive customer feedback.
Supported a university society event attended by 180 students by coordinating suppliers, ticketing, and volunteer schedules.
Completed a marketing internship project that improved the structure of social media reporting and gave the team clearer campaign insights.
Trained two new part time colleagues on till processes, stock routines, and customer service standards.
For early career CVs, I am looking for evidence of attitude, reliability, learning speed, communication, and ownership. You do not need huge results. You need credible signals.
At mid level, employers expect you to show independent contribution. Your achievements should prove you can own work, improve processes, collaborate with stakeholders, and deliver without constant hand holding.
Good Examples
Improved weekly management reporting by consolidating data from three sources and reducing manual spreadsheet errors.
Managed key client accounts worth £500,000 annually, maintaining strong renewal rates through regular reviews and issue resolution.
Led process improvements that reduced internal query response times and improved communication between sales and operations.
Delivered training to new starters, helping improve confidence with internal systems and reduce repeated manager queries.
Supported cross functional projects by coordinating actions across finance, marketing, and customer service teams.
The strongest mid level CVs show that the candidate is not just experienced. They are useful.
At management level, achievements need to show scale, judgement, influence, and measurable business value. The focus moves from “what I did” to “what I enabled, improved, led, or changed”.
Good Examples
Led a department restructure that improved role clarity, reduced duplicated work, and created clearer accountability across team leads.
Reduced annual operating costs by £180,000 by reviewing supplier contracts and improving resource planning.
Improved employee engagement scores by addressing recurring feedback themes and introducing more consistent manager communication.
Oversaw delivery of a business critical transformation project involving 40 stakeholders across UK and European teams.
Increased team performance against service level agreements by introducing clearer metrics, coaching routines, and escalation processes.
For senior roles, vague achievements are a problem. Hiring managers expect evidence of decision making, commercial understanding, people leadership, and business impact.
This is important because candidates often panic when they hear “quantify your achievements”. Then they either make numbers up or avoid achievements completely.
Do not invent numbers. Recruiters can usually smell inflated metrics. Hiring managers definitely can.
If you do not have exact figures, use credible alternatives:
Approximate scale, such as “approximately 40 customer queries per day”
Frequency, such as “weekly reporting” or “monthly reconciliations”
Volume, such as “high volume invoices” or “multiple UK sites”
Timeframe, such as “within three months”
Team size, such as “supported a team of 15”
Stakeholder scope, such as “worked with finance, operations, and sales”
Before and after comparison, such as “reduced manual steps”
Business impact, such as “improved visibility” or “reduced escalation”
Weak Example
Improved the onboarding process significantly.
Good Example
Improved onboarding by creating clearer pre start instructions and document checklists, reducing repeated questions from new starters and hiring managers.
There is no percentage in the good example, but it still shows a real improvement.
A hiring manager does not need every achievement to look like a board report. They need enough evidence to believe you understand impact.
When I read CV achievements, I am not just looking for impressive claims. I am testing credibility.
I am asking:
Does this sound realistic for the role level?
Does the achievement match the job title?
Is the result specific enough to be believable?
Does the candidate explain how they achieved it?
Is there evidence of judgement, ownership, or skill?
Does this achievement connect to the role they are applying for?
Would a hiring manager care about this?
This is where many candidates accidentally weaken their CV. They add achievements that sound big but disconnected.
For example, if you are applying for an HR Advisor role, an achievement about redesigning the company website is probably not the strongest use of space unless it connects to employer branding, recruitment, or employee communications. Relevance matters.
A CV is not a storage unit for every good thing you have ever done. It is a positioning document. You choose achievements that support the case you are making for this specific next role.
Most weak CV achievements fail for one of five reasons.
Weak Example
Improved team performance.
Improved how? Which team? What changed?
Good Example
Improved team performance by introducing weekly coaching sessions and clearer call quality feedback, helping advisors meet service targets more consistently.
Specificity creates trust.
Weak Example
Responsible for preparing reports.
That is a task.
Good Example
Prepared weekly performance reports for senior managers, improving visibility of sales trends and helping the team prioritise follow up activity.
Now there is a purpose.
Words like “successfully”, “effectively”, “proactively”, and “passionately” are not evil, but they are often used to hide a lack of evidence.
Weak Example
Successfully delivered excellent stakeholder engagement.
That sounds like it came out of a corporate fog machine.
Good Example
Kept finance, sales, and operations stakeholders aligned during a system change by providing weekly updates, tracking risks, and escalating decisions early.
That tells me what actually happened.
Your CV achievements should support your next move. If you are applying for a project coordinator role, focus on organisation, deadlines, documentation, stakeholders, risks, and delivery. If you are applying for sales, focus on pipeline, revenue, conversion, relationships, and retention.
Relevance beats volume.
A CV achievement should be clear, not novel length. If the bullet point needs three breaths to finish, it probably needs cutting.
A good CV achievement is usually one strong line. Occasionally two. Not a paragraph disguised as a bullet point.
For most UK CVs, include three to six achievement focused bullet points under each recent or relevant role. Senior roles may need more detail, but even then, quality matters more than quantity.
A practical structure is:
For your most recent role, include five to seven strong bullet points with a mix of responsibilities and achievements
For the previous role, include four to six bullet points focused on relevant impact
For older roles, include fewer points unless they are highly relevant
For early career roles, keep achievements concise and focused on transferable value
Do not force every bullet to be an achievement if that makes the CV unnatural. Some responsibilities are useful because they show scope. The best CVs usually combine responsibility, scale, and achievement.
For example:
Good Example
Managed weekly payroll administration for 350 employees, improving data accuracy by introducing earlier checks on overtime, absence, and starter information.
This tells me the responsibility and the achievement in one line.
This is where strong candidates gain an advantage.
Do not use the same achievement order for every application. You do not need to rewrite your whole CV each time, but you should adjust which achievements appear first.
Look at the job description and identify what the employer is really buying.
For example:
If the role stresses stakeholder management, lead with achievements involving cross functional communication
If the role stresses growth, lead with revenue, conversion, market, or customer acquisition achievements
If the role stresses transformation, lead with change, systems, process, and adoption achievements
If the role stresses compliance, lead with accuracy, audit, risk, policy, and documentation achievements
If the role stresses leadership, lead with team performance, coaching, retention, structure, and accountability achievements
Here is the hiring reality. Recruiters often scan CVs quickly before deciding whether to read properly. The first few bullet points under your most recent role matter more than candidates think. Put the most relevant evidence where the eye naturally lands.
Good achievement wording is clear, active, and specific. It does not need to sound dramatic.
Useful verbs include:
Increased
Reduced
Improved
Delivered
Led
Built
Created
Managed
Coordinated
Resolved
Streamlined
Strengthened
Supported
Introduced
Identified
Recovered
Trained
Negotiated
Implemented
But the verb is not the magic. The detail after the verb is what matters.
Weak Example
Streamlined processes to improve efficiency.
Good Example
Streamlined the monthly reporting process by removing duplicated spreadsheet checks and creating one shared tracker for the management team.
The second version is not trying to sound clever. It simply explains the work. That is why it is stronger.
Use these examples as models, not copy and paste lines. The best achievement is one that is true to your work, your level, and your target role.
Improved team reporting accuracy by standardising data entry checks and reducing repeated corrections before submission.
Delivered key tasks ahead of deadline during a busy trading period while maintaining quality and stakeholder communication.
Built stronger working relationships with internal teams, helping resolve queries faster and reduce unnecessary escalation.
Identified recurring process gaps and introduced clearer guidance, improving consistency across the team.
Supported a successful system change by testing workflows, documenting issues, and helping colleagues adapt to the new process.
Increased repeat customer orders by strengthening account follow up and identifying opportunities during regular review calls.
Improved sales conversion by refining proposal content and responding more quickly to customer questions.
Protected key account revenue by resolving service concerns before contract renewal discussions.
Supported pricing analysis that helped managers identify low margin accounts and improve commercial decision making.
Built a stronger pipeline of qualified prospects through targeted outreach and more consistent CRM follow up.
Reduced manual admin by creating a shared tracker that improved visibility of outstanding actions and deadlines.
Improved workflow consistency by documenting the correct process and training colleagues on the updated approach.
Reduced errors by introducing an additional review step before information was sent to clients or senior managers.
Shortened approval times by clarifying ownership and following up with decision makers earlier.
Improved team efficiency by removing duplicated tasks and creating clearer handover notes.
Trained new starters on systems, internal processes, and customer service expectations, helping them become productive faster.
Supported team performance by sharing best practice, answering process queries, and helping colleagues manage busy workloads.
Improved shift coordination by communicating priorities clearly and helping resolve rota gaps during peak periods.
Contributed to a more consistent team approach by creating templates, guidance notes, and shared examples.
Helped improve morale during a busy period by supporting workload planning and keeping communication practical and calm.
Improved audit readiness by organising documentation, resolving missing information, and maintaining accurate records.
Reduced quality errors by reviewing recurring issues and introducing clearer checks before final submission.
Maintained compliance with GDPR requirements while handling confidential candidate, employee, or customer information.
Supported policy updates by reviewing process gaps and helping communicate changes to the wider team.
Improved case tracking accuracy by keeping notes, deadlines, and follow up actions clearly documented.
You probably do. You may just be looking for the wrong kind.
Candidates often think achievements must be awards, promotions, huge revenue wins, or major projects. In reality, many strong achievements come from everyday work done well.
Ask yourself:
What problems did people come to me to solve?
What did I make faster, clearer, easier, safer, or more accurate?
What would have gone wrong if I had not done my job well?
Did I train, support, or guide anyone?
Did I improve a process, even informally?
Did I handle high volume, difficult customers, tight deadlines, or sensitive information?
Did I help managers make better decisions?
Did I reduce complaints, errors, delays, cost, risk, or confusion?
Did I support a project, system, audit, event, launch, or change?
If you still feel stuck, look at your job through the lens of consequences. What was the business trying to avoid or achieve by hiring you? That usually reveals the value.
For example, a receptionist is not just “answering phones”. They are managing first impressions, routing information, protecting diaries, handling visitors, supporting security, and preventing small issues from becoming bigger interruptions.
That is achievement territory when written properly.
A lot of UK candidates are uncomfortable selling themselves. I get it. British understatement is alive and well. Unfortunately, hiring processes are not always kind to people who hope their good work will be magically detected through polite modesty.
You do not need to brag. You need to be clear.
There is a big difference between this:
Weak Example
Outstanding professional who transformed the department through exceptional leadership.
And this:
Good Example
Improved department workflow by clarifying responsibilities, introducing weekly planning meetings, and reducing duplicated work across the team.
The second version is confident because it is specific. It does not shout. It explains.
If you worry about sounding arrogant, remove inflated adjectives and replace them with evidence. Evidence does the selling for you.
Before you add an achievement to your CV, check whether it passes these tests:
Is it true and realistic?
Does it show value, not just activity?
Is it relevant to the job you want next?
Does it include a result, improvement, scale, or context?
Could a recruiter understand it quickly?
Would a hiring manager care about it?
Does it sound like something you could explain in an interview?
Is the wording clear rather than inflated?
Have you placed the strongest achievements near the top of the most relevant role?
The interview test matters. If you cannot explain the achievement confidently when asked, it should not be on the CV. Hiring managers often probe achievements, especially the impressive ones. If the detail collapses under one follow up question, it damages trust.
A strong CV achievement should make the reader think, “Yes, I can see why this person would be useful here.”
That is the point.
Written by Simar Malhi, a recruiter and headhunter with international recruitment experience. I write about CVs, job applications, hiring decisions, and the reality behind recruitment processes. My goal is to help candidates understand more honestly how employers, recruiters, and hiring managers actually select candidates.
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